On foot of the success of the Women's Impact Network (WIN) in Ireland, I now lead WIN across EMEA and in 2021 have launched WIN across EMEA, with teams established in the UK, Germany, the Netherlands and Poland. WIN is dedicated to building gender equality in our workplace by empowering, supporting, developing and advancing the careers of women associates across Fiserv. Our activities in EMEA are focused on:- fostering collaboration, education and supportive and proactive relationships among women and a platform for networking and career development in support of professional aspirations- inspiring our high-potential, talented and motivated women to achieve their best at Fiserv and cultivating an environment where women are represented at every level; making a difference to women’s enjoyment of their work and their belief in their ability to progress and thrive- identifying and partnering with external organisations, schools & colleges and to give back to our local communities by supporting women-owned businesses and evangelising the potential for women to succeed in business

I have commercial responsibility for Fiserv’s Global Digital Commerce product suite across APAC, EMEA & LATAM, this includes Gateways, Value Added Services, Payment Options, Currency Solutions and PSP partners. I lead the Channel Development team in its continued support of Fiserv’s ongoing transformation from a traditional payments processor to a collaborative technology company and digital solutions provider for merchants around the world. My team is responsible for driving revenue growth from the Digital Commerce solution set and working with all our direct and joint venture businesses to win business and deploy market leading solutions as well as provide expert technical support for our digital products internationally. Today's consumers use their phones to buy coffee in the morning, use their connected cars to pay for a car wash in the afternoon and digitally order food from their seats at a sporting event in the evening. Fueled by consumers' experiences and driven by evolving expectations, merchants are speeding into a digital-first world. During their daily routines, people want to interact seamlessly with merchants, and that expectation is sparking a host of cutting-edge engagement opportunities, which my team at Fiserv is driving. Think "Alexa, pay for gas", think of the ease and security of shopping online with Aldi, think of the seamless, safe, cutting-edge mobile commerce solutions that make it easy to find, book and pay for an Accor hotel room anytime, across 95 countries and more than 4,200 properties...The consumer expectation for connected commerce already exists, and the realisation of that expectation is only beginning to roll through the market. But it is speeding up. At Fiserv, we are creating unique, frictionless consumer experiences across virtually all payment methods, channels, devices and partners - on a global scale.

Having launched the Fiserv Women's Impact Network (WIN) in Ireland in 2020, we now have ~150 members across the country. The aim of WIN is to create communities and foster supportive and productive relationships among women and men at Fiserv to enhance engagement and create an environment of equality and success. With a focus on gender balance and improving the ratio of women in leadership roles, I am committed to ensuring every woman has a seat at the table. I host face-to-face sessions in celebration of specific events like International Women’s Day and a regular series of formal and informal virtual get-togethers to promote inclusion, the development of communities, support and mentoring. I launched the Inspirational Women Speaker Series in 2020 to great success, featuring many high profile female leaders with a variety of backgrounds; and we continue to host "Elevenses with WIN" - an initiative launched specifically to offer support, friendship and education for women at Fiserv during the period of remote working in 2020 as a result of the global pandemic.

• Responsible for design, development and set up of the AIBMS' Partner Development Program with responsibility for delivery across the EU region. • Development and execution of a number of partner development strategies across the MSP, ISO, PSP and PF landscapes and the promotion of the AIBMS brand therein.• Objective is to deliver long-term contracts with partners across a number of partnership models, driving increased market presence and incremental revenue growth, while developing our bespoke partnership management program delivering value-add propositions and a refreshingly different level of service.

• Responsibility for the set-up of the company’s new Corporate Sales function including development and execution of sales plans and vertical and product growth strategies.• Overall responsibility for all Corporate new business across the EU region including domestic operations in the UK and Ireland.• Recruited, developed, trained and coached a team, which is now highly skilled in complex and consultative selling environments focused on a number of key market sectors including: Gaming, Sports- and Spread-betting, Insurance, Aviation, Financial Institutions, Multi-regional eCommerce, Travel and eMoney.• Developed a sales methodology, relationship management ethos and product proposition that has made AIBMS the provider of choice in a number of our target sectors. • Consistently exceed revenue performance against plan: achieved 150% of plan in 2011, despite increasingly competitive market conditions, through a combination of service excellence, a sophisticated, tailored sales approach, the development of key relationships and structured interactions. • Enhancement of my expansive business network, utilitising it to develop and maintain broad referral networks to enhance sales channels.

• Specific responsibility for the design, development, promotion and execution of the company’s International Business strategy. • Sole ownership of relationships with all International clients including e-Gaming and all Airline customers. • Responsibility for identifying new business opportunities and retention and expansion of the existing portfolio. This involved identifying new sales channels and partner relationships, leveraging opportunities with existing customers and developing marketing material to support our customer proposition. • Personal undertaking to develop relationships and build sales referral channels with authorities, licensors and consulting service providers associated with key target sectors.• Proven ability to develop strong relationships at all levels of an organisation and the ability to agree a product proposition that positions our business to succeed in an ever more competitive marketplace, balancing revenue and cost considerations to maximise profitability. • A key feature of this role was the ongoing challenge of analysing customer challenges and delivering effective solutions, at which I excel. • An exceptional ambassador for the company evidenced by the profile I built within key target sectors.• Signed agreements for €2.4 billion of new business turnover in 2009 and retained margin on all existing International business customers. • Exceptionally healthy pipeline of new business opportunities with annual revenue potential in excess of €2 million.

• Management of a remote sales team with responsibility for 50% of the department’s annual financial plan. • Personal ownership of a portfolio of high net worth customers with combined annual turnover in excess of €1.4 billion and overall responsibility for e-Gaming and Airline customers. • Retained and expanding the portfolio through the maximisation of high customer service standards and the promotion of a culture of best practice. Key to this success was the creation of a working environment where there was a good balance between staff development and the business’ expectations of them. • By emphasising good values and behaviours, communicating clear accountabilities and objectives and delegating effectively, I successfully executed a plan to raise team awareness of the key factors that drive income and profitability and we achieved 22% turnover growth and 16% income growth within 12 months, exceeding agreed personal and team targets. • Personal input contributed significantly to the exceptional growth of our business in achieving 48% Irish domestic market share in 2007.

• Working as liaison between Strategic Business partners, internal business customers and IT my role was to drive out the requirements for new product development. • Responsibility for developing and managing business and project strategies, which incorporated various streams, managing the test resources, defining the requirements for the test environment and managing the relationship with the Business Partners and Visa and MasterCard. • Sole project management responsibility for a project to support the new business of a large domestic airline (our largest integration at that time), the Chip & PIN roll out and two large internal restitution projects. • Management of a project to assess processes within the centralised Branch and Clearing operation bringing about a sustained 40% reduction in re-work a success, which was recognised by Donal Forde, Managing Director of AIB at that time.• Regular international travel in a client facing role with a clear emphasis on Customer Relationship management.

• Responsibility for the research, design and delivery of a number of key revenue generating and strategic business change initiatives. • Specific responsibility for core design elements of the Card Acquiring Re-Architecture project, internal Chip & PIN support functions, a Visa Purchasing solution and a piece of significant internal financial analysis. • Developed a project strategy, in line with the AIB in-house DSDM methodology. • Many of the projects were joint development initiatives and as such necessitated a high level of engagement with internal and external customers and the role incorporated a significant degree of Client Relationship management with external companies and Card Schemes. • Represented AIB on the Ireland Visa Purchasing Card Working Group.

• Identified the lack of dedicated structure around the compliance process, which had previously been compensated for by a dependency on business as usual change functions.• Successfully implemented and agreed sign off of a structure and had responsibility for identifying all card scheme and regulatory compliance requirements and ensuring that they were communicated to the appropriate business for sign off and project initiation. • Responsibility for liaising with Visa and MasterCard and representing AIB on a card scheme sponsored European Compliance Forum.• Effectively managed the set-up of a compliance team and handover of responsibility.

• Reporting to the Project Director the primary function of this role was to ensure Euro compliance by implementing an appropriate test strategy to provide a conversion-safe Financial Control platform. • Provided project leader, business analysis and functional specification support to Card Services operations in both ROI and GB and managed the project tracking and progress reporting to the Project Director. • This role involved developing a strategy for business signoff of the conversion, ensuring business ownership, managing test cycles, rehearsal and ultimately the cutover process itself. • There was a high degree of interaction with internal departments across AIB Group and external suppliers.

• Reported directly to the Vice Chancellor and provided process analysis and policy support. • Managed the specification, development and design of a Head of Department Resource Kit for Academic and Ordinary Staff; had a core role in the Academic and Ordinary Staff Enterprise Agreement negotiations, and • Remodelled specific elements of the re-designed departmental website. • Responsible for planning and delivery of communications about policy changes to the entire university staff.