Leading a large cross-functional team of 12-15 direct reports consisting of developers, DBA’s, QA Analysts, Business Analysts and Technical Writers in software implementations and sales for projects $5mil+.➢ Spearheading the company's premier design-build implementation for the Republic of Botswana, Africa. $10mil USD.➢ Responsible for gathering information and writing monthly Progress Reports for client.➢ Working directly with the company President as the main internal stakeholder in the project.➢ Managing day-to-day tasks of the Project Team both in Victoria and Botswana offices.➢ Manage all communications with the client.➢ Managing data conversion and integrations.➢ Using JIRA for task and bug management.➢ Engaging in the Agile development process.➢ Travelling to Botswana up to three (3) times a year for 3-4 weeks.➢ Member of the management team providing leadership to the company.➢ Conducting Performance Reviews and interviews.

Leading a team of 13 direct reports made up of Project Managers, Implementation Specialists and Data Conversion Specialists in software implementations for local governments across North America. ➢ Accountable for revenue generation of $2.1 mil in 2016. ➢ Responsible for meeting monthly, quarterly and annual revenue recognition targets. ➢ Accountable for monthly rolling forecasts and annual department budget. ➢ Strategic planning for the Professional Services Department. ➢ Monthly and annual strategic and budgetary reporting to C-Level executives. ➢ Pre-sales support, reviewing SOW's and assisting the Sales Managers with RFP requirements. ➢ Developing new processes & bolstering existing processes. ➢ Working with clients on escalations and problem solving. ➢ Interviewing, hiring, mentoring & training new employees. ➢ Conducting Performance Reviews.

Manager, Project Management Office, Senior Account Manager/Senior Web Project Manager, Senior Web Project ManagerOver 7 years with Falcon-Software, I held several different roles.Major Achievements: Spearheaded the establishment of a Project Management Office. Successfully implemented company-wide production management and defined and enhanced PM processes. Oversaw combined project budgets in excess of $2mil/annum. TEAM MANAGEMENT ➢ Overseeing cross-functional teams of project managers, business & technical analysts, designers, developers, QA testers and content managers. ➢ Mentoring and managing a team of project managers & coordinators.➢ Conducting regular update meetings with PM's. ➢ Providing guidance in successfully managing budgets, client expectations and executive requests. ➢ Reviewing & approving project requirements. ➢ Performance ReviewsPROJECT MANAGEMENT ➢ Developed project plans, creating schedules, monitoring budgets, managing resourcing. ➢ Gathering detailed business requirements and writing Functional Specifications.➢ Accountability for client budget, schedule and deliverables. ➢ Leading scrums and internal and client meetings. ➢ Providing virtual software training to clients during and after the development cycle. ➢ Developing, maintaining and improving positive client relationships. ➢ Consultative selling and preparation of RFP's.RELATIONSHIP MANAGEMENT ➢ Collaboratively working with internal and external clients to implement complex corporate websites, intranets, e-Commerce systems, product catalogs, configurators and secure portals. ➢ Working with clients to integrate ERP & CRM systems with the Content Management System. ➢ Developing, maintaining and improving client relationships. ➢ Identifying client business objectives, priorities and directions. ➢ Proposal writing for existing and new clients.

- Business development/sales- Creating, submitting and negotiating proposals- Managing projects from first contact to completion and post-implementation- Working very closely with client including conducting needs analysis and developing a plan to carry out requirements- Working closely with designers and developers to translate the needs of the client to them- Online marketing/promotion and search engine optimization- Managing a team of subcontractors and freelancers- Displaying at trade shows and networking events to gain exposure, promote services and develop new contacts/leads- Providing customized software training and designing training manuals/instructions