• Managed, coached, and developed three sales teams in enterprise, SMB, and affiliate sales.• Established and optimized sales processes that enabled inbound and outbound sales teams to increase calls and emails per day.• Developed executive briefs and reports that gave directors and executives transparency into the health of the teams and organization.• Lead the salesforce migration strategy which included working cross­ functionally with various stakeholders including leadership and salesforce administrators for implementation.• Performed all of the core functions of a salesforce administrator including creating workflow rules,processes, formulas, record types, configuring page layouts, and creating reports and dashboards.• Helped develop job requisites and interview candidates including, sales development representatives, inside sale representatives and salesforce administrators for a geo­-distributed organization.

• Oversaw the implementation of fortune 1000 enterprise partners.• Reduced customer support costs by $20,000 month-­over-­month by improving the website downgradefunnel.• Developed Salesforce reports and dashboards that allowed sales teams to focus on high converting leads.• Worked with internal data teams to learn proprietary data systems and helped increase the visibility to customer analytics.• Helped optimize affiliate partner websites to increase conversions across four customer acquisition funnels.• Assisted with ad­-hoc projects to help decrease operational inefficiencies.

• 114% quota completion during first month of hire.• Developed salesforce reports to identify and target high converting users.• Tested and optimized high converting email marketing drip campaigns.• Used interpersonal and consultative sales techniques to understand the core goals of our customers.• As an incorporation specialist, I interacted with SMB’s to consult them through the legal system with the ultimate goal of helping them setup their corporate structure.

• Led market strategy. Transitioned company from B2C to B2B. Defined market segmentation and customer profile.• Created channel partner strategy and nurtured relationships with affiliates.• Drove inbound leads using email automation software.• Sourced leads for sales and channel partners.• Implemented sales systems. Optimized for data mining and lead scoring.• Sourced lead generation in market segments (government, SMB, enterprise, consumer) targeting (Chief Human Resource Officer, CEO, VP of People Development, Director of Human Resources).• Measured by new leads generated, events/meetings attended, new affiliate relationships created, and community relationships.

• Top producer and highest sales volume in new territory within 3 months of hire.• Regional top contributor to over $11 million in B2B and B2C sales.• Awarded for highest customer satisfaction and retention.• Created Net Cost Analysis metric to retain long­term customers by analyzing customer usage behavior tomaximize return.• Worked with internal and external teams to resolve technical issues for service enhancements or repairs.• Manager on Duty of 10 sales/service persons.• Trained new salespersons on procedures, best sales practices and new technical features of products.