Lara Barnes
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Lara Barnes Email & Phone Number

Head of Customer, Civica Government and Defense at Civica
Location: United Kingdom, United Kingdom, United Kingdom 16 work roles 2 schools
1 work email found @oracle.com 1 phone found area 415 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email l****@oracle.com
Direct phone (415) ***-****
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Current company
Role
Head of Customer, Civica Government and Defense
Location
United Kingdom, United Kingdom, United Kingdom
Company size

Who is Lara Barnes? Overview

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Quick answer

Lara Barnes is listed as Head of Customer, Civica Government and Defense at Civica, a company with 3096 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at oracle.com, phone signal with area code 415, and a matched LinkedIn profile for Lara Barnes.

Lara Barnes previously worked as Senior Vice President, Customer Success & Renewals at Sitecore and Global Vice President Customer Success and Renewals at Sitecore. Lara Barnes holds 2:1, Geography from University Of Reading.

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Email format at Civica

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*@oracle.com
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Profile bio

About Lara Barnes

LEADERSHIP - GTM – CUSTOMER SUCCESS – SERVICES – CUSTOMER EXPERIENCE "Outstanding Woman in Customer Success Awards" Winner March 2024"Team Leader of the Year; Tech Sector 2020 Winner", Women In Tech Excellence Awards.International Customer Success Leader with over 25 years of experience in building & leading high growth, customer centric technology businesses. Positive and supportive leadership style with a proven track record of combining strategic planning, operational excellence to drive winning teams.I represent the customer, I am passionate about my role in helping them achieve their desired outcomes and to align organizations to address these, delivering value at every stage of any engagement is key. I believe an organization’s success is a function of its people.+ Leadership of teams of 90 people+ P&L Ownership in both, PE-backed and corporate organisations+ Acquisition integrations+ Cloud, SaaS, Analytics, Automation, MarTech+ Enterprise and SME+ Private Equity+ Creating true SaaS Customer success experience end to end+ Great communication skills+ Highly motivated, focused and deliver+ Very strong people leadership skills+ Solution Selling, Target Account Selling, Customer Outcome DeliveryAchiever - Built an Enterprise scaled Customer Success & Renewals organization to support 3000 customers, with a strong data focus and upsell motion converting at 45% from lead to closure.Transformational Leader - Initiated and drove a Customer Lifecycle project end to end across 12 departments to align and understand where our customers needed our help and how we could measure the experience, having a 360 degree view. We became customer obsessed to foster brand and customer loyalty.Collaboration -Working cross departmentally, challenging the status quo to change how our customers experienced their journey, established clear RACI's ensuring the customer knew who they were working with.Effectiveness - Planning & goal orientated. Strategy & performance mindset. Results delivered.Leadership - Excel in building loyal teams, thrive in leading, have clear values of commitment, integrity, loyalty, consistency, trust. High performance teams with lowest attrition rates, committed to developing people and mentoring.

Listed skills include E Commerce, Affiliate Marketing, Digital Strategy, Digital Marketing, and 31 others.

Current workplace

Lara Barnes's current company

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Civica
Civica
Head of Customer, Civica Government and Defense
United Kingdom
Website
Employees
3096
AeroLeads page
16 roles · 25 years

Lara Barnes work experience

A career timeline built from the work history available for this profile.

Head Of Customer, Civica Government And Defense

United Kingdom

Senior Vice President, Customer Success & Renewals

San Francisco, California, US

Built a fully scaled model to manage 3000 Customers and Renewals. Managing a strong team of 90. KPIs Renewal rate growth, GRR, NRR, Advocacy, Customer Growth CSQLs converting at 45%, Customer experience - increased NPS on managed accounts by +12 points YOY.Pivoted customer management from perpetual to SaaS with our extended product suit from 3 to 12.

Jul 2023 - Jul 2024

Global Vice President Customer Success And Renewals

San Francisco, California, US

Jul 2021 - Jul 2023

Vice President Emea Customer Success & Global Operations At Sitecore

San Francisco, California, US

Jul 2019 - Jun 2021

Senior Director, Global Customer Success

San Francisco, California, US

Sep 2017 - Jul 2019

Director, Customer Success Oracle Marketing Cloud

Austin, Texas, US

Responsible for the Bluekai, Responsys & Maxymiser portfolio, these products include DMP, Email Marketing & Web Optimisation at the Oracle Marketing Cloud.Managed a team of customer success and renewal (multi-pillar, cross sell and upsell) professionals, across EMEA. Budget responsibility in SaaS Subscription Revenue & Services. Enterprise level customers.

Sep 2015 - Jul 2017

Atlas Head Of International Sales

Facebook acquired Atlas in 2013, it was my responsibility to sell Facebook’s advertising technology product and services to agencies and clients directly at C level across the Travel/Retail/Finance/FMCG/Auto/Telco industries.Contributed significantly to building Facebook's buy-side agency/advertiser technology stack for planning, buying, managing and.

Jun 2013 - Aug 2015

Altas Client Services Director Emea

Apr 2013 - Jun 2013

Atlas Client Services Director, Emea

Redmond, Washington, US

As the Client Services Director, it was my responsibility to manage and influence the growth of revenue through the largest agencies, understand their clients marketing plans, and drive strategies to increase spend through Atlas either directly or through my team. Created “one Microsoft” story around media + technology for existing customers for multiple.

Jan 2012 - Apr 2013

Client Services Director

Stockholm, Sweden, SE

Implemented the Tradedoubler UK Client servicing strategy for 300 clients & Publishers restructured the business managing 75 people, to deliver an agency based sales solution across PPC, SEO, Affiliate, Publisher & Tech Delivery to deliver £10m GP. Managed a strong team of 55 sales & client servicing individuals across the Tradedoubler performance based.

Jun 2008 - Dec 2011

Head Of Ecommerce

London, GB

Set up a new business unit for News Group Digital.Responsible for developing online transactional revenues through delivery of 3 online Shopping propositions across 3 different titlesMarketing & business strategy, set a 5 year plan, P&L developmentImplemented 3rd party shopping platform that fit customer needs, negotiated T&Cs and delivered to hit launch.

Jul 2007 - Jun 2008

International Optimisation Sales Manager

Doubleclick.Net
  • Primary responsibility to help to bring to market a new tool that would work in conjunction with DoubleClick's ad serving products to help web publishers yield higher returns on their inventory and help grow advertiser.
  • Source & Deliver Optimisation Advertising solutions to Doubleclick Publisher Clients
  • Responsibility for DART Optimisation revenue in the International business
  • Working with a team of specialists to deliver Optimisation solutions to the market
  • Actively educating the DoubleClick client base on Optimisation best practices
  • Supporting the sales teams prospecting activities and sales cycle for new Optimisation opportunities
Jan 2007 - 2007

Group Head Of Portal Channels, Ecommerce & Travel

Issy-les-Moulineaux, Île-de-France, FR

-Continuous assessment of revenue opportunities cross functionally to meet Portal -Revenue objectives and the development of services to provide an excellent customer experience online and via mobile-Keeping abreast with technical developments and market developments across the Portal Channels areas and mobile.-Development of teams to work cross.

Oct 2001 - Dec 2006

Group Head Of Portal Channels, Shopping & Travel

Wanadoo
2001 - 2006 ~5 yrs

Senior Business Development Manager

Keen.Com

Strategic Focus-Continuously assessing the marketplace and integration and adoption of user generated content at infancy stage-Strong online Business Development experience, Negotiation and contractual preparation and deliveranceManagement Responsibility-Team of 3 people, highly focused relationship building and partnering on a strategic basis within.

Jan 2001 - Dec 2001

Uk Marketing & Partnerships Manager

Jobpilot.Co.Uk

Identifying, negotitating and delivering UK content and commercial Partnerships to the Jobpilot portfolio. Working closely with international colleagues to enable synergies across the countries.

Jan 2000 - Jan 2001
Team & coworkers

Colleagues at Civica

Other employees you can reach at civica.co.uk. View company contacts for 3096 employees →

2 education records

Lara Barnes education

2:1, Geography

University Of Reading

Education record

Rochester Grammar
FAQ

Frequently asked questions about Lara Barnes

Quick answers generated from the profile data available on this page.

What company does Lara Barnes work for?

Lara Barnes works for Civica.

What is Lara Barnes's role at Civica?

Lara Barnes is listed as Head of Customer, Civica Government and Defense at Civica.

What is Lara Barnes's email address?

AeroLeads has found 1 work email signal at @oracle.com for Lara Barnes at Civica.

What is Lara Barnes's phone number?

AeroLeads has found 1 phone signal(s) with area code 415 for Lara Barnes at Civica.

Where is Lara Barnes based?

Lara Barnes is based in United Kingdom, United Kingdom, United Kingdom while working with Civica.

What companies has Lara Barnes worked for?

Lara Barnes has worked for Civica, Sitecore, Oracle, Facebook, and Microsoft.

Who are Lara Barnes's colleagues at Civica?

Lara Barnes's colleagues at Civica include Deborah Scanlon, John Kyle, Desmond Chun Mun Lee, Martin Purvis, and Donna O'Farrell.

How can I contact Lara Barnes?

You can use AeroLeads to view verified contact signals for Lara Barnes at Civica, including work email, phone, and LinkedIn data when available.

What schools did Lara Barnes attend?

Lara Barnes holds 2:1, Geography from University Of Reading.

What skills is Lara Barnes known for?

Lara Barnes is listed with skills including E Commerce, Affiliate Marketing, Digital Strategy, Digital Marketing, Email Marketing, Strategic Partnerships, Ppc, and Online Advertising.

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