Vanessa Wright Email & Phone Number

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

-Experience in Microsoft 365 Administration (Exchange,SharePoint & Device Management-Experience in Active Directory Administration (On-premise Active Directory & Azure Active Directory-Experience in the use of ticketing systems for job andtime tracking-Demonstrated experience in maintain and updatinginternal documentation-Experience in troubleshooting operating systems andapplication issues (Microsoft Windows 7-11, Mac OS, andWindows servers)-Experience with troubleshooting printers and scannerissues-Onsite visits - scheduled and unscheduled-Exposure to multiple businesses, client and networkenvironments-Ability to troubleshoot on remote connections -ConnectWise Control & TeamViewer-Experience in installing and configuring computerhardware onsite (desktop, laptop, networking equipment-Experience with backup technologies - Veeam-Experience in project management-Ability in liaising and engaging with 3rd party vendorsfor escalations I.E warranty jobs, sales (Dell, HP &DickerData)-Experience in creating and following up sales quotes-Ability to troubleshoot independently but also have theability to ask senior technicians as required-Ability to work autonomously but also have the ability towork within a team-Ability to create and escalate tickets as required-Great time management skills and great attention todetail-Demonstrated excellent communication skills

Central Coast, New South Wales, Australia

Dispatch Officer - Water Operations - Central Coast Council -Second point of contact for receiving water and sewer calls(up to 100 a day)-Creating, scheduling and dispatching water and sewer workorders for the Central Coast -Planning and managing jobs for crews geographically-Creative problem solving and prioritising calls according tourgency and importance-Proven experience working in and with the water operationscentre-Working across multiple teams such as customer service,engineers, team leaders, section managers and unit managersto fault find, diagnose and resolve issues-Provide customers with timely updates -Entering data into the system: maintain logs and records ofcalls, activities, justifications and other information-Managing crews throughout the day to complete tasks on timeand check in with their fatigue-Monitoring and managing fatigue management i.e. loneworkers/remote location to ensure they are safe-Worked on-call for a year - dispatching work after hours andon weekends-Strong demonstrated knowledge in using specialty software’ssuch as: Hansen, IPS, Oracle, Geo-cortex and SCADA-Alarm management: Prioritise & quick response to majorpump station alarms-Experience and commitment in high pressure and fast pacedenvironment

-Managing reception desk & general administrative duties-Monitoring emails and enquires -Organise meetings, creating agendas and taking minutes-Data entry: Microsoft Excel, Word, XERO, MYOB and ServiceM8 (cloud based field service management)-Actively followed up with customers for feedback on jobs & quotes-Resource planning and job scheduling-Project management of a new website - Completely created a whole new website from scratch. -Checking patrol cars and creating daily reports for management-First response to alarm faults and monitoring the 24/hr alarm phone during work hours- Additionally completed a Certificate IV in Business

Statement Of Attainment

Activities and Societies: Barista/Coffee Course - Short 4 day course

Certificate Iv, Business Administration And Management, General

Certificate Iii, Business Administration And Management, General

Certificate Ii, Hair Styling/Stylist And Hair Design