Lara Hernandez Email & Phone Number

Montreal, Quebec, Canada

We believe inspiring communication is the key that unlocks the leadership potential in all of us. Anyone who seeks to lead others through communication needs three key skill sets: self-awareness, the ability to build trust and strong relationships, and the ability to influence others.We are dedicated to our vision of creating a more human workplace and a more human world. As part of that vision, our goal is to leave a positive impact on every client we work with and every community we… Show more We believe inspiring communication is the key that unlocks the leadership potential in all of us. Anyone who seeks to lead others through communication needs three key skill sets: self-awareness, the ability to build trust and strong relationships, and the ability to influence others.We are dedicated to our vision of creating a more human workplace and a more human world. As part of that vision, our goal is to leave a positive impact on every client we work with and every community we serve. We know our potential extends beyond the formal development solutions and resources we provide, and that’s why we’re committed to being responsible corporate citizens. Show less

Montreal, Canada Area

A Coach is like a mirror that reflects your skillset and potential. They bring out the light in the shadow's that you may have and supports you in your journey. They see what you are unable to see, bringing you another perspective. Opening your mind to another way of thinking.HOW WE DO IT: UNDERSTAND | CHANGE | BECOMEUnderstanding the WHY? Will bring you clarity and perspective on everything from your behaviors to your beliefs systems. When you are self aware, that’s when the… Show more A Coach is like a mirror that reflects your skillset and potential. They bring out the light in the shadow's that you may have and supports you in your journey. They see what you are unable to see, bringing you another perspective. Opening your mind to another way of thinking.HOW WE DO IT: UNDERSTAND | CHANGE | BECOMEUnderstanding the WHY? Will bring you clarity and perspective on everything from your behaviors to your beliefs systems. When you are self aware, that’s when the shifts are inevitable. Overcome obstacles and limiting beliefs are easier to implement. Change might not be easy to some of us, but if you have the right strategies and tools on hand nothing is impossible. Overcome emotional and behavioral barriers by changing thoughts and behaviors with Neuro-Linguistic programming. Create along-lasting positive change in yourself and your environmentConnection to mind, body and soul is where you become capable to face anything and be the creator in your life. Show less

Montreal, Canada Area

Customer services regarding the renewal of the V.I.P. customers, change management, proposals and direct client follow up. Organised the activities facing the summer camps and school outings. Marketing and General Information provider.

Montreal, Canada Area

Ability to identify talent and assist "leaders" to develop leadership skills.Coach partners and general supervisors on the spot to educate and inspire behavior change.Supervise and train managers and provide them with the necessary tools to solve the identified issues (training for the workforce, etc.)See to be well prepared for the audits by being well informed of the changes, the results of the previous audits, the progress achieved with the action plan in place, etc. Ex: Metrics… Show more Ability to identify talent and assist "leaders" to develop leadership skills.Coach partners and general supervisors on the spot to educate and inspire behavior change.Supervise and train managers and provide them with the necessary tools to solve the identified issues (training for the workforce, etc.)See to be well prepared for the audits by being well informed of the changes, the results of the previous audits, the progress achieved with the action plan in place, etc. Ex: Metrics of customer experience and audit results Issue not addressedConduct operations evaluations in accordance with the frequency established in the annual plans of the brand.Identify gaps and opportunities related to operational standards and guest satisfaction and identify the root causes of the issues; Share the results with the General Manager.Plan, deploy and monitor production targets, action plans, budgets and work schedulesEnsure compliance with company standards and policies Show less

Montreal, Canada Area

Respect the budgets and objectives established by the company;Supervise, all staff of the department; schedules, uniforms, evaluations Handle complaints and provide excellent customer service; Work closely with other departments; Ensure compliance with company standards and policies

Montreal, Canada Area

Respond effectively to all client and team internal calls and provide a correct, courteous and effective response to each request.Develop and optimize sales of rooms in accordance with the hotel's commercial policy and pricing strategy;Record reservations in the computer system with all necessary information and other useful information to ensure a memorable experience for each customer;Receiving, welcoming clients, responding to their needs with diligence and courtesy and offering… Show more Respond effectively to all client and team internal calls and provide a correct, courteous and effective response to each request.Develop and optimize sales of rooms in accordance with the hotel's commercial policy and pricing strategy;Record reservations in the computer system with all necessary information and other useful information to ensure a memorable experience for each customer;Receiving, welcoming clients, responding to their needs with diligence and courtesy and offering personalized service;Preparation and organization of the arrival of groups, welcome them with courtesy, distribution of necessary information.Promote a professional image of the company Show less

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