• Managed our global customer service portfolio for multi-brands across the U.S and Canada. • Developed company knowledge base, SOP, and workflows to provide our retailer and service levels. • Seasoned in 4+ years of logistics and supply chain experience in consumer goods, direct distribution to major retailers, D2C, through e-commerce channels, ERP and EDI systems• Trained new staff on new and existing system applications.• Direct liaison for all operations and technical system issues.• Provided cross-functional coaching and successfully led teams to distribute three successful new brands. • Managed all operational partners, from suppliers, retail vendors, and warehouse vendors to customer service departments. • Managed and strategically develop inbound/outbound freight and warehousing. • Analyze inventory management data, sales reports, shipping invoices, and AR invoices, troubleshoot issues, and present solutions to optimize revenue potential.

Responsibilities: - Increase customer retention by implementing creative problem-solving skills. - Maintain a knowledge base of the evolving products and services - Handle customer inquiries and complaints - Maximize every sales opportunity by upselling and cross-selling profitable products. - Handle numerous customer inquiries promptly, accurately, and efficiently