Larissa Gabriele Email & Phone Number

State Of São Paulo, Brazil

• Realizações e Resultados Consistentes:
• Completei consistentemente em mais de 100% todas as minhas metas mensais de reuniões qualificadas e realizadas, demonstrando um alto nível de competência e persistência nos exatos 1 ano e 2 meses em que ocupei a.

• Competências e processo executado:
• Prospecção e Qualificação de Leads;
• Realização do Primeiro Contato;
• Estratégias de Agendamento Eficiente;
• Gerenciamento e Atualização do CRM;
• Colaboração e Trabalho em Equipe.

Guarulhos, São Paulo, Brasil

• Experience with multichannel service to B2B and B2C customers, putting into practice techniques for selling and offering basic food baskets;
• Customer prospecting by sending emails and active calls, seeking to create an active portfolio;
• Customer Portfolio Management;
• Retention of inactive customers, with a view to redemption;
• Update of records, preparation of new budgets, daily follow-up of these to close deals;
• Presentation of new brands and products to loyal customers, taking advantage of the credibility gained in order to close more deals;

Guarulhos, São Paulo, Brasil

• Experience with multichannel service to B2B and B2C customers, putting into practice sales techniques for filtering elements for different industrial segments;
• Customer Portfolio Management;
• Prospecting for customers by sending emails and calls, seeking to create an active portfolio and retention of inactive customers, with the aim of redeeming them;
• Scheduling visits, updating records, preparing new budgets, daily follow-up of these to close deals;
• Receipt of purchase orders, follow-up of overdue orders with the responsible sector;
• Control and organization of physical documents, sending reports, monthly closing, updating spreadsheets (Excel), Google sheets.CRM: VolpeCom

Guarulhos, São Paulo, Brasil

• Elaboration of a portfolio carrying out prospections of companies and schools, through research via Google Maps;
• Identification of Leads that had Fit with the business and scheduling lectures and meetings for the external seller.
• After-sales customer administration for future lectures.

Guarulhos, São Paulo, Brasil

• Responsible for leading and supervising the customer service team, including organizing meetings, selecting and training new employees, training the team on new procedures and evaluating performance;
• Responsible for ensuring agility and efficiency in managing calls and customer service at the largest Marketplace stores in Brazil: WalMart, Magazine Luiza, (Americanas Marketplace - Submarino, Shoptime), (Via Retail.
• Ensuring compliance with SLAs (customer response and resolving areas);
• Application of training to update the team's work and system training and procedures for new employees;
• Administrative support to internal professionals and retail store managers, opening requests in specific emergency cases of delivery times, bringing visibility to the leaders of the main pains of our customers with.
• Direct contact with carriers to support customer deliveries (Correios, Loggi, Solistica, Risso, Jadlog);

São Paulo, Brasil

• Welcoming and resolute service, listening to concerns and answering customer questions via multichannel;
• Opening internal calls with other departments in order to resolve customer requests.
• Direct assistance to the Director and owner of the Company in developing operations and solving problems.

São Paulo, Brazil

• Multichannel service, ensuring effectiveness in registering complaints, compliments, occurrences and various requests;
• Forwarding questions raised by customers to other areas of the company, demonstrating proactivity in order to contribute to the improvement of services provided;
• Opening of calls with follow-up with the technical and operations team in the Backoffice, in order to guarantee transparency to the client in relation to the company's actions;
• Knowledge of service tools such as IVR and Avaya.
• Residential, Personal and Automotive insurance offers. CRM: HQ web