Lisa Tomlinson Email & Phone Number

• Primary responsibilities include managing this New York Metro furniture store generating $80 million in annual sales revenue annually to produce profitable results via multimedia sales, new business development, and marketing.• Contribute expertise in building and managing profit / loss, financial forecasting, and budget analysis, including opening new corporate accounts, as well as implementing and executing beneficial community outreach events.• Cultivate partnerships with vendors, senior, and corporate management to develop merchandising strategies to support goals and drive new business, overhauls, and innovation by monitoring competitive merchandising, furniture protection plans, and financing, as well as visual merchandising, operations, and inventory management.• Optimize brand integrity and profitability via development of key associates, including promoting retail education and development of new and existing associates, as well as motivating, recruiting, hiring, recognition, and maintaining associate accountability while facilitating retention payroll, schedules, and performance management.

• Primary responsibilities included managing a $3-million Cosmetics Department within a fast-paced retail environment, including building and sustaining a profit-centric retail team focused on creating a world-class customer experience.• Skillfully led targeted training, mentoring, and management of a team of 10 Beauty Consultants dedicated to achieving individual or company objectives, including actively monitoring performance and providing ongoing coaching.• Coordinated comprehensive retail education for new / existing staff in partnership with Vendor Education Executives.• Continually promoted sales growth, optimal merchandise presentation, and a clean and orderly shopping environment.• Liaised among vendors, planners, distributors, and buyers regarding stock, customer preferences, and special events.• Created and executed sales plans and continually ensured that operational processes were in place to boost business.

• Primary responsibilities included directing forward-thinking Customer Service operations for a $40-million store.• Ensured continual operational integrity of store, including managing Cash Office, Return Desk, Receiving, and RTM.• Maximized bottom-line performance by recruiting, training, mentoring, and managing top-performing retail associates.• Delivered excellence in customer service while achieving critical sales and margin goals, balancing sales and expenses, identifying new sales and marketing opportunities, and setting standards for superior business operations.

• Primary responsibilities included profit-generating sales of high-quality jewelry products and retail services.• Contributed solid interpersonal relations skills toward actively liaising among customers to assess retail needs and demonstrate the value of products, as well as building a lifetime relationship with guests to boost overall sales.

• Primary responsibilities included directing a $60-million store’s operations, including recruiting, training, mentoring, and managing retail associates and instructing assistant management in performance management processes and staff review initiatives to ensure seamless operations and command of Standard Operating Procedures (SOPs).• Led business analysis and merchandising planning, including driving department profits via analysis of sales trends.• Cost-effectively identified and resolved stock deficiencies while managing all facets of inventory control.

• Primary responsibilities included Softlines Merchandising.• Ensured analysis and replenishment of inventory levels for customer needs.• Achieved efficiencies by aligning products with client needs and maintained minimum on-hand inventory levels.• Participated in coordination, evaluation, and partnerships among outside vendors and internal resources.• Optimized strategic alignment of corporate goals with operational objectives, and established objectives to provide direction and coaching to team members.

• Primary responsibilities included Home Division oversight and management.• Developed specialized programs to drive sales and profit margins.• Conducted rigorous business analyses of the district related to identification of new opportunities.• Made recommendations of specific actions to increase long-term solvency.• Conducted multiple store visits, analyzed opportunities to drive sales, and recommended store-level vender mix.• Possessed in-depth knowledge of a competitive environment in the district, as well as analyzing space productivity and determining particular changes in space allocations to drive sales.

• Primary responsibilities included a 60+ store territory, as well as training call center associates at main headquarters.• Voted #1 Regional Manager on the East Coast in 2008.• Achieved #1 status in “Total Conversion” and “Top Sales Store” status on a nationwide level.• Increased sales via business trends analysis and strategic training of associates and staff in the stores.• Developed strategic partnerships with store / furniture gallery managers.• Consistently exceeded conversion / sales goals every year for the entire region.

• Primary responsibilities included driving individual and team member performance to attain sales and profit projections while recruiting, training, mentoring, and managing a customer-focused retail staff.• Managed profit / loss and enforced all company policies and procedures as required.• Engaged customers to assess needs and presented merchandise and detailed information on features and benefits.

Master Of Business Administration (In Progress)

Bachelor Of Arts In Legal Studies