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Successful manager with extensive background in healthcare information technology, patient management systems and leading customer support teams. Establishes infrastructure, processes and procedures to ensure customer/user needs and issues are addressed in a timely manner; establishes a cooperative, team-oriented environment with a strong sense of accountability and customer service orientation. Motivates and develops employees. Proven experience translating business requirements into service opportunities. Possesses ability to progress from transactional details to higher level strategic thinking. Able to articulate complex subject matter effectively; demonstrates total commitment to internal and external customers. Areas of expertise:• Healthcare information technology support • Patient management system support• Data analysis: customer satisfaction standards and call center metrics • Compliance: policy and procedure development and implementation• Development and facilitation of end-user training • Project managementSpecialties: Certified Help Desk Manager by the Help Desk InstituteCertified MAGIC Coach – Communico Ltd
Retired And Lovin' It
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RetiredRetired And Lovin' It Aug 2017 - PresentCleveland/Akron, Ohio Area
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Certified Matrixcare Financial Trainer And ConsultantAlego Health Sep 2013 - Jul 2017Cleveland/Akron, Ohio AreaCertified Financial Trainer and Consultant for the MDIAchieve MatrixCare LTAC solution. -
Revenue Cycle Application AnalystUhhs/Csahs-Cuyahoga, Inc. May 2012 - May 2013Cleveland, OhSupports the core functions of the enterprise revenue cycle information systems to enable efficient, timely and accurate billing and reporting. Provides advanced programming support for NPR and Crystal report development, integration, proration rule development, and contract modeling. -
Project ManagerPark Dansan Mar 2008 - Jun 2011Evaluated physician practices to determine suitability for additional revenue producing/value added services related to (1) entry into medical clinical trials and (2) office based pharmaceutical dispensing. Functioned as liaison between pharmaceutical entities and physician practices during system implementation. Managed system roll-out and directed training process for project implementation.
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Manager, Rcm & Edi SupportHealthport (Formerly Companion Technologies) Sep 2001 - Mar 2008Managed a Support Center (25+ employees) that supported 105 hospitals and 107 physicians offices using HealthPort Revenue Cycle Management system and Electronic Data Interchange. Led the Support Center in providing technical support for electronic third party payor claims submission; developing and producing system reports on coding, billing and claims management process; and developing end user workshops and onsite training.• Organized and developed end user workshops and onsite training for approximately 75 hospitals/practices statewide.• Improved customer satisfaction standards by developing and monitoring call center metrics; reduced speed to answer to less than 7 seconds, reduced abandon rate to less than 1%, and improved first call resolution to over 75%.
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Manager, Eedi SupportCompanion Technologies Sep 2001 - Dec 2006(Wholly owned subsidiary of BCBS of SC)Managed a Support Center (25+ employees) that supported 105 hospitals and 107 physicians offices using HealthPort Revenue Cycle Management system and Electronic Data Interchange. Led the Support Center in providing technical support for electronic third party payor claims submission; developing and producing system reports on coding, billing and claims management process; and developing end user workshops and onsite training.
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Manager Business Office And It OperationsHealthsouth Corporation Sep 1991 - Sep 2001Provided information technology support for the patient management system within 4 acute care rehabilitation hospitals. Assured compliance with payor and third party contracts, regulatory requirements and accreditation agencies statewide. Coordinated statewide Y2K conversion project. Planned and allocated statewide information technology resources. Managed day to day business office operations in the Columbia HealthSouth hospital. Managed staff of 10.
Larry August Skills
Frequently Asked Questions about Larry August
What company does Larry August work for?
Larry August works for Retired And Lovin' It
What is Larry August's role at the current company?
Larry August's current role is Retired.
What is Larry August's email address?
Larry August's email address is la****@****uth.com
What is Larry August's direct phone number?
Larry August's direct phone number is +144061*****
What are some of Larry August's interests?
Larry August has interest in Children.
What skills is Larry August known for?
Larry August has skills like Healthcare Information Technology, Ehr, Project Management, Emr, Hospitals, Revenue Cycle Management, Edi, Data Analysis, Requirements Analysis, Process Improvement, Revenue Cycle, Healthcare.
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