Responsible for the daily maintenance operations of an apartment complex consisting of 402 units. Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the Property.• Implemented programs that significantly cut spending costs by $240,000 annually through reduction in sub-contractor outsourcing.• Works with subcontractors and vendors to ensure deadlines are met. Holds both internal and external employees accountable for daily operations.• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items needed to complete work requests

• Oversaw the daily tasks and monitored the effective productivity of a multi-dimensional personnel headquarters• Directed and supervised organizational development, change management, operational systems, employee relations, policies, processes, and coordination for a 1500+ person organization • Proven experience leading teams and influence in a large, matrixed organization, while driving and ensuring employee engagement, welfare, and operational compliance at all levels• Demonstrated experience in influencing leveraged diversified skillsets to solve problems innovatively and strategically impacting internal and external culture awareness• Evaluated organizational challenges using process gap analysis and crafted strategic talent management solutions; enhanced and directly improved productivity of the operations staff by more than 75% • Drafted workforce guidance, training materials, and daily production requirements in accordance with organizational policy; built and fostered a culture of trust that reduced workforce turnover by more than 85%

• Managed the administrative needs, welfare, daily operations, and evaluations of over 15 personnel; streamlined operational processes and employed collaborative support for an organization consisting of more than 750 personnel• Adept at understanding complex concepts and situations presented by the business environment• Ability to assess complex problems and recommend the appropriate compliance solutionsObjective, collaborative approach.• Conducted analysis of workforce modernization, programs for planning, resource allocation, acquisition, training and policy, performance monitoring, and reporting; delivered an impressive 98% operational readiness rates• Delivered strategic and sustainable human capital solutions aligned to the organization’s strategies, initiatives, programs, and projects; improved and directly enhanced the organization’s functionality by more than 95%

• Collaborated with internal stakeholders including Account Rep, Finance and Global Sales Operations to collect business requirements and ensure all methodologies, policies, and procedures are maintained• Fostered a collaborative creative environment that promotes understanding, transparency, autonomy and innovation • Promoted an open-door policy to ensure opportunity for safe and honest communication, valuing a positive work environment• Drove strategy and execution on a wide range of projects including strategy development, goal setting, measurement and reporting and resource allocation recommendations

• Served as a leader, advisor, advocate, catalyst for change, and institutional resource focused on instilling DEI into global talent and organizational programs and activities, supervising progress toward these goals and working with appropriate internal teams and external stakeholders to communicate/drive progress

Deep involvement in the planning, scheduling, implementation & coordination of eight quality-builthomes from development through final construction on a timely & economical basis.• Oversaw the scheduling, delivery & use of materials, the quality of construction, worker productivity & compliance with building/safety codes. Maintain safe, clean, and compliant job sites.• Establish good working relationships with a variety of people, including upper management, designers, sales, trades, vendors & customers. Should be able to build rapport and maintain Customer Satisfaction during the buying/building process.• Scheduled and managed subcontractors and sub-contractor relationships to build homes on schedule and close on time.