Larry E. Shaw Email & Phone Number

Indianapolis, In, Us

Maitland, Florida, United States

• Create modification documentation for homeowners with a mortgage loan to help them bring their account current and stay in their current place of residence.• Manage a pipeline of loans and kept communication systems current for reporting purposes.• Manage and create lists, letters, and documents of settlement proposals using company software, and MS PowerPoint, Excel.• Reviewed documents for quality assurance that every document is signed in its entirety.

Indianapolis, Indiana, United States

• Hold loan origination license in 6 states. Manage diverse pipelines and files simultaneously. • Average 75+ dials per hour with company-provided leads, applying strengths in attention to detail, adaptability, stress management, and team work. • Maximized conversion rate by developing strong interpersonal relationships and communicating proactively with the operations' staff and customers• Worked collaboratively with loan team to ensure the accurate assessment of loan conditions.

Indianapolis, Indiana Area

• Worked directly with customers, underwriters, and closing processing staff. • Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.• Provided feedback to management concerning possible problems or areas of improvement and transitioned with the office through four parent companies.• Managed and grew a loan portfolio by regularly exceeding sales targets by 20-50%.

Westfield, Indiana, United States

• Worked directly with consumers to help them retain their homes.• Managed modification pipeline and simultaneous deadlines. Met team and national goals by personally assisting with over 2500 processed loans, including FHA, VA, USDA, and conventional loan products.• Stayed current on standard operating procedures and resources to maximize efficient, best-fit solutions.• Partnered with Account Management team to ensure maximum client satisfaction and issue trending.

Indianapolis, Indiana, United States

• Professionally answered emails and calls from consumers, appraisers, underwriters, loan officers and realtors. Ensure the prompt resolution of all queries while ensuring the client experience is world class.• Supported HUD Regional Homeownership centers with inbound calls, email support and case processing.• Collaborated with internal departments to prioritize client requests, deliverables and issue resolution.• Ensured complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.