Our mission is to partner with our clients, to help them manage their IT-related concerns through strategic technology direction and to provide them with quality service and support all within their budget. With this partnership, we will ensure that our clients are enabled and shall have the confidence to focus more on their core competencies, while leaving their IT concerns to us, giving them the ability to achieve greater business success.

Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes.Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents and ensures critical business activities are carried out.Review, validate and standardize problem resolutions for inclusion in the problem resolution database.Applied information security/information assurance policies, principles and practices in the delivery of customer services.

Responsible for maintaining the virtual infrastructure hardware, operating systems, and VMs on servers which support business processing requirements.Maintain reliable, secure and high performing systems in a multi-domain, multi-site Windows Active Directory environment that consists of SQL servers, VMware vCenter 6.5, and Windows 2008R2/ 2012/ 2016 serversManage day-to-day operations of the host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software.Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.

We provide Managed Services and IT Support plans that are specifically designed to provide your business the flexibility in having an IT staff in a pay-as-you-go service, without sacrificing critical computer support. More than just a reactive hourly IT SupportAccess to a professional IT experts to replace or supplement their internal IT departmentPredictable BudgetMonitoring & Management toolsNetwork Support, Monitoring & AdministrationLive Help Desk IT SupportOnsite Tech Support and more…

Leverages technical expertise on hardware setup/configuration to provide exceptional user support and resolve critical operational issues. Experience includes managing security and after-hours support for classified information and communicationDetermine all IT policies and procedures with oversight for administration for user permissions, security levels and technical accountability.Oversee all systems administration, server monitoring, storage, backup/ recovery, data migration and IP phone system with the goal of 100% uptime for business continuity.Recruit, train, and mentor all IT staff, developing teams and leaders to ensure that business value is maximized and IT goals are achieved.Provide oversight for IT operations, support desk, service calls and escalated problem resolution.

Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions

Installed, configured and supported Windows Server 2008 R2/ 2012 infrastructure and virtual clustersHandled all Terminal Servers / Cluster Farm configuration and managementProvided Data backup management to COLO using Cloud Backup Exec.Monitored and supported the modular HP Enterprise Virtual Array storage and virtual cloud backups.Conducted all server updates Dev.1-9 test and implementation to Production environments.Installed, configured and supported Symantec Antivirus and endpoint protection.Managing Domain Controllers. Handled all Active Directory Users/computers /creating and managing group policyWeb Support-Remote Desktop to Client SiteNextGen Installation/ Upgrade and managementWDS, WASP, Windows PE / Ghost Server Management Attended and Unattended (0-touch deployment )SharePoint Installation and ConfigurationSonic Wall – Firewall port configuration/ policy management / web filtering.Managing SBU Start-up projects /evaluating system network requirements /security measurementsImplementing HIPAA requirements to all SBU/IT securityCisco Phone management Voice/IPManaging hosted MS Exchange/office 365Managing Given Imaging IT equipmentWI-Fi solutions for all SBUsServer OS configuration, RAID configuration/ Data Migration/ DNS management/DHCP Config./ AD Participation /TS Brokerage

Responsible for planning, directing and coordinating the information systems of the company. These duties include overseeing the implementation, operation and maintenance of the PC based network computer systems in all departments.Develop and implement an information system master plan for frequency of hardware and software upgrades and replacement to match the relative pace of technology. Research new products for information management, technology upgrades and innovative improvements. Also, manages the specification, purchase and installation of all new computer hardware and software for the network.As a supervisor I manage a team of 5 System and Network Administrators in conducting security analysis to assess vulnerabilities within the network which consisted of 500 user accounts. Consults with department heads on their hardware and software needs during the development of the budget. Develops and presents training on new hardware and software for employees as needed. Manage all such equipment so as to provide for efficient and reliable operation at a reasonable maintenance cost.Developed a process for backup operations and disaster recovery on all data collection devices to guarantee the integrity of archive and online files for all users. Developed and maintained a process for ensuring system integrity and security from unauthorized users as well as virus contamination.