Larry Sanchez Email & Phone Number

Frankfort, Kentucky, United States

• Provide customer support for technical service requests and ISO escalations• Assist Sales Manager and Delivery Service Manager with carriers to schedule device installations• Manage consumable inventory and place Initial Supply Orders for new customers• Provide end user training and manage loaner/hot swap pool (located in Frankfort, KY)• Deliver / pick-up of loaner and trade-in devices and/or hot swap inventory within the Commonwealth• Move various Xerox equipment from place to place / city to city at the customer’s request• Handling customer problem resolutions including escalations as required

Greenwood Village, Colorado, United States

• Provided stellar Tier I support by troubleshooting and assisting end-users with desktop and PaaS technical issues by means of multiple support channels (phone, email, chat, tickets), and GoToAssist. Managed a daily queue of incidents, documenting progress, and providing status updates on resolution.• Supported users in their use of Salesforce, MS Office 365, Citrix, Power BI, SSO, VPN, Active Directory, MDM and SharePoint. • Utilized Jira/Azure for issue and request tracking, ensuring all user requests for assistance were documented with an appropriate ticket, and all tickets requiring follow-up work and/or calls receive appropriate attention within designated SLAs.• Strive for first-call resolution. For bug instances, escalated ticket to the appropriate Tier 2/3 queue for defect triage and/or resolution. Assisted in new release and Hotfix QA efforts.• Detected and diagnosed code related issues from production testing through stage replication.• Account management and maintenance for various apps and systems (provisioning user accounts, permissions, password resets, etc.). On-call rotation as needed.

Greenwood Village, Colorado, United States

• Planned, executed, and oversaw product inspection and testing for quality and conformance to specifications and deliverables.• Assisted Operations namager by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.• Investigated reports of product quality issues and ensured resolution in accordance with company guidelines and regulatory requirements.• Developed or updated procedures for capture, investigation, and documentation of software product complaints.• Monitored risk-management procedures, maintained problem logs, and reported issues to managers and software product developers.• Provided training and support to quality assurance team members that covered systems, policies, procedures, and core processes.

Greater Denver Area

• Forensic Foreclosure review look-back ordered by the OCC. Supervised 12-15 analysts. Analyzed servicer provided documentation aimed at active consumer foreclosure proceedings in all 50 states.• Performed testing on Collections, Default Reporting, Foreclosure, Bankruptcy, REO, Government Insuring, Loss Mitigation, and New Loan Setup to ensure compliance with GSE, investor and state guidelines. • Assisted Due Diligence Managers in overseeing the management, production, quality, training and performance of the Analysts. Managed the scheduling, vacation, PTO, timecard approval and PIP process.• Maintained compliance related reference books, matrices and history data files and assisted with compiling documentation, facilitating regulatory filing, reporting and examinations. Assisted with annual State and fiduciary agency audits.• Provided key project performance indicators and compliance controls for management.

710 S Ash St, Glendale, Co 80246

• Assisted with the development and execution of corporate internal audit programs to determine compliance with federal/state rules and regulations. • Performed qualitative and quantitative data analyses and gave presentations to communicate the results and outcomes to executive management.• Performed loan level testing to ensure organizational compliance with ECOA, HMDA, FDCPA, FCRA, and RESPA & E-Sign.• Prepared metrics reports by collecting, analyzing, and summarizing information.• Coordinated and facilitated meetings amongst departmental areas to communicate audit findings and identify measures/initiatives needed for corrective action.• Participated in meeting with regulatory agencies including OCC, OTS and CFPB to identify procedural weakness and implement corrective action as it related to consent order.• Researched regulations often by reviewing regulatory bulletins and other sources of information.• Key player in preparing, validating, and maintaining compliance documentation/training and engaged with a variety of multi-functional groups.• Supported the VP of Compliance with conducting scheduled monitoring and testing of internal controls, tracking industry compliance updates, creation of compliance related communications, and acted as liaison for various applicable departmental project implementations.

4600 S. Syracuse St # 800, Denver, Co 80237

• Assisted the AM with coordinating a delegated portfolio of approximately 250 + REO properties from acquisition to final disposition. Managed all aspects of the eviction process (CFK negotiations, lockouts, marketing, vendor management, repairs and sales price negotiations).• Performed 10-15 daily BPO and appraisal valuations on all assigned assets generating a thorough market analysis report for each new assigned marketable asset prior to listing. • Successfully maintained a marketing ratio of up to 25% of total portfolio on monthly basis.• Managed timelines/exceptions and tasking to ensure D/W/M team goals and expectations were achieved.

Sold $600k worth of enterprise software solutions to fifty software and SaaS provider clients as part of the six-member high-tech sales team for a developer of web content acceleration enterprise software that handled 80% of all web transactions.Provided technical assistance for four sales representatives, which included performing technical interpreting, delivering white board presentations to customers, and performing performance testing on customer websites.Performed discovery calls to identify client needs and provide technology solutions to business problems.Developed and delivered two custom product demonstrations to clients each month.Generated service requests for the professional services team and developed statements of work.Trained and mentored a new hire on sales strategies, white boarding presentations, and industry, competitor, and product knowledge.

Business, Management, Marketing, And Related Support Services, 3.0/4.0 Gpa

Activities and Societies: Finance society, Entrepreneurs club, Sports (football, tennis, track & field), Jazz band, Book club, Wildlife.

High School, General Studies, 3.0/4.0 Gpa

Activities and Societies: All sports program - football, baseball, track & field, swimming / Marching band / Choir / Debate team /.