Multi-unit operations & sales professional with proven experience and success in various formats (corporate & franchised). Results driven leader with an extensive track record of driving sales, controlling expenses, improving service and strengthening brand awareness to produce bottom line results.Sales / Profit:Recognized for achieving sales increases above company average in consecutive years. Turned around under performing locations that became profitable within 8-12 months. Saw comparative sales increases above 12-24%. Training / People Development:Company trainer for new managers and franchisees across Canada. Modernized training process to included classroom + real life store experiences. Incorporated marketing and social media components into new store openings. Opened stores, recruited and trained managers and staff in various locations and formats within BC, AB, SA and ON. Took control of Sales Leader project, recruited and trained Sales Ambassadors and observed average transactions increase by 13% within first 3 months. Innovation / Competitive Advantage:Created Best Practices programs that became part of company culture. Able to strengthen compliance while increasing sales in featured categories. Results- selected categories posted comparative monthly increases between 14 to 48%. Designed marketing & social media promotions that generated double digit sales increases while improving market reach and strengthening brand awareness. Brand:Company representative at store openings and lead presenter at annual conventions. Company spokesperson on The Shopping Channel. Operations: Co-Authored company Operations Audit that identified key performance areas. Able to strengthen brand compliance while improving service quality. Updated and revamped company SOP manual in areas of Sales, Training. Financials, Inventory and Marketing. Helped to streamline learning curve and compliance while becoming more brand and sales driven.