Larry Teeter Email & Phone Number

Hq - Downtown Minneapolis

Work with CAD clients to research and resolve CAD-related support issues• Log all incoming support issues and document resolutions• Support the CAD development process by providing user testing and pilot coordination when applicable• Work closely with Store Design CAD clients, CAD Development team and TTS to develop ongoing process improvements and best methods to meet the changing needs of clients• Work with TTS support groups to resolve server, network, print and other issues that affect CAD clients• Complete special projects as assigned• Support rollout application\software changes to all Target Properties (Store Design Teams)• Support hardware update and rollout requirements to all Target Properties (Store Design Teams)

Provide technical Support to Target employees which includes working with second level support and/or engineers to provide first call resolution or the escalation of an issue. TARGET VIDEO SOLUTIONS (TVS)Provide primary support for store camera systems, covering all TVS connectivity & functionality in association with store switches, units, & ports. Network troubleshooting is conducted through Genetec Security Center 5.2, Putty (router & switch access), In house network tools, Port Mapping & VLAN configurations.• TVS SME (Subject Matter Expert) for Omnicast 4.6 & Security Center 5.2• Helped CSC Specialists transition from Omnicast 4.6 to Security Center 5.2• Resource for all questions related to camera troubleshooting at CSC.• Identify trends & investigated issues in association with store cameras and Security Center 5.2.RETAIL OPERATIONS/ASSETS PROTECTION (ROAP) ESCALATIONS TEAM - CurrentEscalations involves daily monitored communication with the client, support partners, and leadership. Escalations Criteria Overview:• Incidents that are unable to be resolved by specialists at first level• Significant financial, guest, Target brand, or daily business (critical work stoppage) impact• Incidents overdue or outside approved level of service expectation (SLA).• Recurring issue or an incident with documented historical frequency within ServiceNowTVS KNOWLEDGE UPDATING PROJECTTVS knowledge Update Project Captain: • Project Strategy developed then implemented & adjusted as needed.• Knowledge articles reviewed/updated/retired/published as needed for efficiency and accuracy.• Compucom service call requirements/details identified to lower service call cancellations & delaying service to clients.• Increased understanding of TVS knowledges for CSC specialists• Collaboration with CSC specialists/actively involved for improvementsPERIOD of DEVELOPMENT(POD) TRAINER & FLOOR MENTOR - ROAP Team• Coach • Teach • Role Model • Resource

SFT is the first line of communication for maintenance and repair issues in the store.Provided technical support for store technology assets, drive store brand and processes through local vendor management and equipment/systems maintenance.

Brooklyn Park & Blaine, Mn

Driving Sales, Store Team Support, Salesfloor Management & Guest Experience

St. Cloud, Mn

Graphic Design Internship focusing on development in a professional environment that included designing company newsletters, quarterly meeting guide & product catalog . Including the process of product development from a photo shoot to a finished design in Photoshop.

Bachelor'S Degree, Information Technology, 3.89

Activities and Societies: Phoenix AlumniCompleted Education Courses, Including; Skills for Professional Development Business Systems.

Associate'S Degree, Communication Art & Design, 3.96

Activities and Societies: Phi Theta KappaComputer graphics & imagery, web page design & layouts