Larry Thacker Email & Phone Number

Serve as leader of a team of 55 FSE’s and supervisors that spans 10 ½ states• Leadership of FSE’s and Supervisorso Implement and enforce field service policies and procedures. o Resource management and account maintenance. Promote and enable collaboration across the company.o Standup meetings and tier accountability focus. • Management of AOP, T&E, and OTo Forecast revenue targets. Currently responsible for over 25 million in revenue.o Quote and direct technical field repairs, calibration, IQ/OQ, and performance verifications.o Promote the sale of extended warranty, contract, and preventative maintenance programs.• Employee developmento Recruit, hire and train new employees. Strengthen employee’s knowledge, technical, and people skills.• Management of SLA’so Manage team to assure response time, days to repair, install response, and downtime are achieved. o Manage service level agreements and T&M jobs to assure they are kept within scope. • PPI Process Managero Leads/participates in project and PPI teams as identified to improve business performance.• Customer Relationso Converts indirect equipment and system sales opportunities into long term direct customer relationships and supports existing indirect relationships as appropriate.o Ensures that customer satisfaction objectives are met/exceeded. CAS management.o Responds to customer complaints in an effective/efficient manner. o Participation in strategic account business reviews.• Intercompany Relationso Works with commercial team to manage installations/start-ups and other support services in assigned territory/region.o Coordinates with inside sales team to assure service agreement renewals and routine add-on sales.o Coordinates with other team leaders, factories, and COE throughout the company.

Performed on-site installations, qualifications, maintenance, and repairs of chromatography and mass spec equipment.

Served as operations manager of the forensic toxicology department; ensured optimal production and functionality of laboratory.• Responsible for day to day operation of laboratoryo Monitored equipment performance, operation, reliability, QC.o Worked with customers to determine industry needs and strategically developed ways to accommodate. o Oversight of marketing (sales calls, pricing services, etc).o Operational budget (lab equipment needs & purchases, consumable purchases, payroll).o Billing (customer billing for services & payments to vendors).o Ensure compliance with all local, state, and federal guidelines and regulations.o HIPPA, CLIA, OSHA compliance; health and safety codes.o Employee training.• Certifying Scientist/Chemisto Demonstrated proficiency in various diagnostic procedures (e.g., immunoassays, chemistry analysis, GC/MS, LC/MS).o LIMS software reporting (approval and reporting of quality, reliable, & accurate test results). CAP proficiency testing.o Equipment maintenance (GC/MS, LC/MS, EIA, water systems, centrifuges, pipettes, thermometers, and balances).

Served as a lubrication technician and mechanic for the mining company.• Responsible for day to day service and upkeep of over 40 pieces of heavy equipmento Inspecting and changing oils, filters, and parts. Collecting and filling out data sampleso Experience with various computer, hydraulic, and electrical systems