Larry Weeks Email & Phone Number

Started Centralization of the the repair center, helpdesk

Customer base of about 14,000 users, finding solutions for software and hardware problems. Scheduling 3rd party repair on printers at different locations. Also repair depot for the entire company, computer repairs, reimages ,Level 2 diagnostics. Also the care and maintenance of the Data center.

I handle on-site and in-house maintenance of computer equipment for major accounts and time and material customers in the Connecticut AreaI am responsible for dispatching my calls, ordering parts, and scheduling time for training.I am authorized and up-to-date in the latest equipment that comes on the market from HP, Compaq and IBM. Laptops; IBM Desktops, Laptops; HP Printers, Desktops, Laptops. Certifications are updated as needed.

and Parts Ordering in all functions of the jobHandled on-site maintenance for both major contract accounts and time and material clients of all sizes.Built and installed network server rack systems on-site for a number of major clients. Ran CAT 5 network cabling for several large accounts, and configured Windows NT workstations. Project leader for several Windows 95 and Windows NT rollouts. Trained and qualified on IBM, Compaq, Dell, Apple, Acer, AST, Packard Bell, Hewlett Packard and most; manufacturers.Manager in training and supervising field service technicians and configuration specialists prior to Customers DeliveryAs service manager, supervised 20 technicians, 3 dispatch people, and 2 logistics people and was responsible for hiring and terminating as needed. Reported directly to the Director of Operations, kept him informed of the current status of day-to-day service area activities.

Worked in retail store environment servicing carry-in customers. Provided phone support for a variety of hardware and system software (DOS/Windows/MacOS).Handled on-site maintenance for major account and time and material customers of all sizes. Managed all aspects of the Service Dept.

doing on-site repair of Pitney Bowes copiers

Certificate, Electronics

1200 classroom hours.

Education record

Education record

Over 65 certifications from HP, including the entire LaserJet Printer line, the entire Color LaserJet line, Inkjet Printers, All-In-One.