The Project Coordinator and Network Specialist III is responsible to provide all aspects of tier 2 and tier 3customer service. This includes, but is not limited to, monitoring generated alerts, responding to alerts, and tracking alerts to resolution. Additionally, the Project Coordinator and Network Specialist III will respond to direct customer needs and requests using remote support tools, phone support, and on-site visits as necessary. The Project Coordinator and Network Specialist III is also responsible for providing assisting and mentoring internal technical staff. This position is also directly responsible for leading customer projects and implementing technical solutions.

Service Desk Coordinator and Network Specialist II Maintains and coordinate the dailyoperations of the service desk while also providing tier 1 and tier 2 technical support for technicians as well as customers. I work directly with service desk technicians to coordinate workloads, assign tickets or service calls, and to ensure ticket response and resolution goals are met. I also am directly responsible to lead customer projects and implement technical solutions rather Server migrations, 365 Migrations, or day to day Tier 2 (our highest Tier for technical staff) customer questions after escalation. I also am responsible for 365 configurations rather SharePoint document center, email, MFA conditional access, and any escalations.

Network Operations Center, Project management, Customer support. Exchange Migrations.

I am the Information Technology Administrator for Roads To Freedom (IT Director). In my role, I am in charge of of all the pc's for 50 users, 2, 2008 R2 servers, Exchange 2010 and Sharepoint. Along with this i manage their Firewall and IT Budgeting, Website and accessibility / HIPAA compliance policies

System designer and Engineer for a local company producing OEM pcs. Technology specialist with Small business customers and home users.

Dispatch for Contract customers from Gateway, Packard Bell (under a Sears warranty). Scheduled with Clients for onsite home repairs for pcs. Troubleshooting and Cleaning pcs plus replacing parts.