Larry Armstrong Email & Phone Number

United States

Technical lead for ProxySG/ASG/ISG product lines.Responsible for:- Troubleshooting complex networking/proxy issues- Reviewing documentation and release notes for technical accuracy- Prioritize bugs for customer issues world wide- Mentoring junior engineers and collaborating with junior engineers- Liaison with engineering for hot issues, new product introduction, and engineering lead training on new products- Make engineering training available for support- Approve new patch/GA releases, ensuring software quality for customers- Authoring and correcting knowledge base articles- Assure that questions asked on internal chat/slack channels get answered- Create technical alerts for high-impact/far-reaching customer issues

* Provide escalations support (2nd level support) for web proxy appliance (SG Proxy) and WAN acceleration product (Mach5)* Troubleshoot and isolate server, performance, network, protocol, and hardware issues.* Communciate with customers and management to provide as much detail about the encountered issues and possible workarounds and ETAs for fixes.* Liaise with Engineering for bugs reported by customers and to provide preliminary analysis of data.* Mentor new employees in trace analysis, performance issues, HTTP protocol, internal process, and in effective communication.* Provide technical leadership to other Technical Support personnel.* Review documentation for technical accuracy.* Effectively manage and prioritize cases.

* Provide escalations support for Steelhead appliances (WAN Accelerators)* Troubleshoot and isolate server, performance, network, protocol, and hardware issues.* Communciate with customers and management to provide as much detail about the encountered issues and possible workarounds and ETAs for fixes.* Liaise with Engineering for bugs reported by customers and to provide preliminary analysis of data.* Review documentation for technical accuracy.* Effectively manage and prioritize cases.

* Provide escalations support (3rd level support) for webproxy appliance (NetCache) since the inception of theproduct line which includes:- Troubleshoot and isolate server, performance, network,protocol, and hardware issues.- Communciate with customers and management to provide asmuch detail about the encountered issues and possibleworkarounds and ETAs for fixes.- Liaise with Engineering for bugs reported by customersand to provide preliminary analysis of data.- Mentor new employees in trace analysis, performanceissues, HTTP protocol, internal process, and in effectivecommunication.- Provide technical leadership to other Technical Support.- Review documentation for technical accuracy.- Effectively manage and prioritize cases.

* Design and implement computer infrastructure for newbuildings including LAN design, name services (NIS),printers, home directories, and backups.* Manage and support over 22 mixed networks including fastethernet and CDDI, containing over 1300 sytems in total.* Troubleshoot and maintain NIS for a campus of 700 clients.* Provide technical leadership and training to other system adminstrators.* Automate system administrator functions using shell scripts.* Troubleshoot hardware, software, and OS related issues aswell as provide backups and restores for over 600 clients.* Evaluate and test new products.

* Evaluate and maintain an in-depth understanding of mission requirements, and determine how those will be most efficiently met. Make recommendations to resolve accuracy conflicts. Review and critique technical documentation.* Oversee the activities of other Orbit Analysts to ensure an error-free performance with respect to delivery of orbit reports to the mission team. Develop and maintain procedures to reflect the needs of the mission team.* Perform analysis of spacecraft tracking and telemetry data for orbit and attitude determination. Be thoroughly familiar with the mathematical and physical models the software is based on. Understand the capabilities and limitations of the software.* Install and maintain software and hardware in a computer lab. Maintain, add/delete user accts as needed. Troubleshoot system, user, and software issues. Perform backups and restores.