Larry Lewis Email & Phone Number

United States

Carmel, In

Spearheaded and developed a high-performing leadership team, each managing multiple sub-teams, to ensure flawless and efficient client interactions across all communication channels, including SMS, email, and voice.Optimized client experience by implementing strategic initiatives to improve team efficiency and response times.Monitored and analyzed performance metrics to identify areas for improvement and drive team excellence.Facilitated professional development and training programs for team leaders, fostering a culture of continuous improvement and high client satisfaction.Collaborated with cross-functional departments and COX Automotive brands to streamline processes and enhance overall client experience.Handled complex client issues and escalations, ensuring timely and satisfactory resolutions.Developed and maintained strong client relationships, resulting in increased customer loyalty and retention.Coordinated with COX Automotive partners to implement best practices and ensure consistent client service standards across brands.Contributed to joint projects with other COX Automotive brands to deliver integrated solutions and drive business growth.

Led a dynamic and performance-driven team, overseeing daily operations to ensure exceptional client interactions across SMS, email, and voice channels.Drove the achievement of call center metrics, including adherence and production, through effective coaching and development of team members.Implemented strategic initiatives to boost team productivity and enhance service delivery.Monitored and analyzed team performance, identifying areas for improvement and implementing corrective actions.Fostered a collaborative and motivating team environment to maintain high levels of employee engagement and satisfaction.Handled complex client issues and escalations, providing timely resolutions and maintaining client satisfaction.