“ A privately owned company specializing in the installation of Metro Fibre Optics cable networks”• Successfully managed a multimillion dollar portfolio of new construction projects installing fibre cable in metro Vancouver.• Responsible for all budgeting, selecting of contractors, and time management of projects to successfully meet the customers and companies deadlines.• Responsible for the negotiation and completion of Building Access Agreements with building owners and property managers to allow for the placement of fibre cable into buildings to service customers.

• Provided guidance to start up voice over IP (Voip) telephone service provider• Aided in establishing standard setup and maintenance procedures for VOIP services• Provided consultation services to start up Network services company specializing in remote maintenance products.

“A privately owned National Cable company specializing in television, data and telephony services delivery.”• Effectively managed a complex billing system conversion while maintaining a high level of customer service. • Successfully managed transferring the accounting and call centre departments to Halifax which downsized the workforce by 44 employees without a major impact on customers and treating employees with respect and dignity.

“A privately owned Cable company specializing in television and data services delivery.”• Effectively managed Operations, Marketing, Customer Service, Public Relations and the IT and IP Engineering departments with a total staff of 120 providing Internet, Digital Cable and Video products.• Started up a Fixed Wireless Internet subsidiary for business clients called Prime Signal. Grew the business to a profitable status in 3 years with 7 employees and 300 business customers.• Grew the business to become one of the leaders in the Canadian Cable industry for Internet and Subscriber penetration rates in the Delta and Sunshine Coast regions with over a 75% subscriber and 65% Internet penetration rate.• Developed a responsive and well trained call centre as well as a very experienced technical support team with an “I Care” attitude resulting in Delta and Coast Cable having an “exemplary” customer service reputation.• Successfully negotiated the final terms of the Union Contract with the IBEW Union thereby avoiding a strike situation.

“A privately owned Cable company specializing in television and data services delivery.”• Developed pricing strategies for new Internet and data services product creating an exceptional take up rate.• Developed, programmed and implemented the automatic call out process for after-hours service calls through a Voice mail system resulting in a rapid response to customer service issues.• Through a RFQ process successfully secured Delta Cable as an authorized supplier of data services to the provincial Government despite using new, relatively unknown Cable Modem technology.• Successfully tendered and secured long term data contracts with the Provincial Government, the Corporation of Delta and other large companies.• Successfully implemented marketing strategies for the Internet product including forecasting, production of collateral material and the set up and manning of trade show booths resulting in rapid Internet growth.• Creatively maintained a good working relationship with all staff members, Union and Non-Union, while instilling a positive team attitude resulting in exceptional employee retention.

“A national telecommunication company specializing in telephone systems and voice processing”• Planned and implemented operating budgets for the sales, administrative, engineering and business departments resulting in being the only Region in Canada to meet its targets in 3 consecutive years.• Developed and maintained an excellent customer service rating which was verified by an external company.• Designed and implemented an innovative employee incentive plan that resulted in increased productivity and decreased costs• Addressed and successfully handled all legal issues pertaining to accounts receivable, contract disputes and staff terminations preventing any law suits being filed against the company.

“A multi-million dollar, international telecommunications company specializing in telephone, cable and long-distance services”• Profitably launched a long-distance Telephone product with an emphasis on adjusting to meet the challenges of servicing Business Telephone accounts with a total Regional staff of 120 employees.

“A well established telecommunications company specializing in telephone terminal equipment”• After a Corporate take over, successfully negotiated with the President of T.R. Services to keep the B.C. territory active allowing for significant expansion of the region through negotiated takeovers, going from 60 to 5000 customers in 4 years.

“A large international telecommunications company specializing in large business telephone systems.”- Successfully managed the installation and implementation of large telephone systems into organizations like BC Hydro and Saskatchewan Power.