Larry Curtis Jr. Email & Phone Number

Houston, Texas, United States

Chicago, Illinois

Responsible for resolving business interruptions throughout the life-cycle of any of our client relationships, in a fast-paced and high-volume environment. Includes collaborating with the sales organization to define issues and provide solutions, with the goal to maximize the return on the company’s investment.● Promptly identify and resolve any client opposition.● Communicate with the sales organization and clients to ensure business interruptions are promptly resolved.● Correspond via email and telephone to collect past due accounts, resolving disputes and researching misapplied payments, errors and other discrepancies.● Work proactively with other departments in identifying and resolving accounts.● Exceed monthly goals by a minimum of 15%.

United States

Responsible for facilitating and managing vendor relationships between clients and suppliers, negotiating contracts, creating vendor standards, and identifying best available vendors.● Managed relationships with vendors that supply products and services to our organization.● Utilized professional experience and industry knowledge to identify issues that impact compliance and make recommendations to management. ● Conducted due diligence reviews and risk assessments in accordance with departmental policies and procedures.● Monitored vendor performances and facilitated communications between business users to ensure business expectations are met.● Assisted with special projects and other duties based on business needs.

Chicago, Il

Responsible for monitoring foreclosure loans and ensuring actions on individual accounts are completed in a timely manner, according to investor/insurer, state and regulatory guidelines, minimizing financial losses to the company.● Utilized Director Premier (MSP) and Loan Sphere (LPS Desktop) servicing platforms to manage the foreclosure pipeline.● Appeared on behalf of the lender or mortgage holder, in various court proceedings in jurisdictions across the country, to testify in foreclosure judgment hearings.● Consulted and managed attorneys as they litigated trials in their local jurisdiction, in an effort to minimize risk and ensure effective cost control.● Reviewed mortgage loan documents including Notes, Mortgages, Assignments, etc. to ensure accuracy, completeness and consistency. ● Received a promotion within the first two months of employment.

United States

Responsible for monitoring, reviewing, and proposing measures to correct or improve our client’s products and processes, in order to meet established quality standards.● Conducted quality assurance audits on the client portfolio to continually identify risk and work with internal departments to improve service levels.● Compared data on internal computer systems to ensure the client was accurate, including inaccuracies and reporting to the management team.● Attended meetings with team members and clients to discuss performance measures and audit findings. ● Communicated with team members to ensure performance levels met expectations as defined in the Client Service Agreements.

Naperville, Il

Responsible for mitigating the financial losses for the mortgage holder. Includes consulting and managing attorneys to ensure that the best resolution is communicated to the borrowers.● Analyzed loss mitigation retention and liquidation options available to customers, and recommended the best resolution to management. ● Recommended modification to our demand referral process that were implemented and resulted in an increase in productivity for the Default Management Department.● Reviewed financial documents, examined property records, reviewed loan files, and analyzed transaction data.● Ensured real estate secured assets were processed in accordance with company policies and procedures, investor guidelines, state laws, and regulatory requirements. ● Processed payoff proceeds, wire transfers and monthly payments to ensure accurate posting to all applicable accounts.● Increased net revenue of income from short sales by 100% per file, within six months of my start date by incorporating new strategies for negotiating maximum returns.

Business Administration And Management, General

High School Diploma