Larry Davis Email & Phone Number

District Of Columbia, United States

Web

Electrical engineering resources

Washington D.C. Metro Area

Bethesda, Maryland

1666 K Street Nw Washington Dc 20006

Service Delivery Manager of a diverse team of 9 Service Desk Technicians stationed at six main offices throughout the United States, serving an internal user base of 900

Nrc-Dell Services Federal Government Rockville, Md.

Manage the ITISS Customer Service Center, Desktop Support Center and other ITISS customer support centers within the NRC

Silver Spring, Md.

Service Desk Manager of a mid-size health care centered organization.

Service Desk Manager for the Dulles International Airport (Metropolitan Washington Airport Authority) IT infrastructure for the BAE Systems Inc. contract.The site consists of 700+ users in multiple locations using 1000+ PCs and 400+ printers across the 11,000 acre Dulles airport.Management duties included;* A team of eight persons and five vehicles.* The facilities devoted to the IT department.* The IT equipment needs for all users of the airport. * The Remedy queue.

Arlington, Va.

Managed a team of 8 Desktop Support Technicians.• Supported 600 in-house and 40 remote users in a Microsoft based shop using Dell systems• Monitored and managed the Remedy queue of the entire IT department• Assisted in the troubleshooting of difficult / time critical issues• Maintained adequate hardware to support current and near future needs within departments• Created a manual of operations for the Desktop Support team which improved consistency in service delivery• Designed after-hours/on-call support policy/procedures• Managed vender selection and cost control for computer equipment• Assisted in the creation of a BCP plan and managed the testing for Desktop Supports functions

Arlington, Va.

Assisted in managing a staff of technicians supporting 400 in-house and 40 remote users using Win9x/NT/2000 and XP Dell and IBM desktops and laptops in a multiple VLAN environment.• 3rd tier technical analyst• Instructed users in the proper use of .PST files to better manage the volume of mail received and allowed• Assisted in backup of all site servers using NetBackup• Saved $15,000 annually by getting Dell Certified (DCSE) on all current Dell systems and taking the repair/replacement of all Dell systems in-house• Managed integration of Windows XP into our environment• Packaged software using the Wise installer tool• Migrated from Win9x/NT desktops to Windows 2000• Used the company standard Windows 2000 core image build and adapted it to local needs• Administered Support Magic and Support Magic Mail servers• Troubleshot network problems and configured network settings at the desktop level

* Supervised a project that would allow computerized telephonic timekeeping (using R.C.S. Rotowin software) for the Mid-Atlantic region. Expanded the base to include Orlando Florida and our A.O.L. accounts months ahead of schedule* Administrator of local area network in our Arlington office* Managed 24/7 dispatch / call center* Purchasing agent and inventory control for all uniforms, office and communications equipment, computers and peripherals* Saved $5,000.00 annually by identifying pagers that were assigned but unused* Uncovered a scam involving copier toner that was costing $12,000 annually

Computer Information

Currently working to finish my degree

General

Pursuing a degree in computer science

Hs Diploma, Electronics