Larry Gibson Email and Phone Number

contracting with Price Waterhouse Cooper through Insight Global

I help employees find supplemental policies that are permanent and portable, offer more bang for your buck, and get union benefits to both union and non-union workers.

• Supported and maintained a 24/7 operation with live television platform with the Ad Insertion group; also interfaced with Direct TV and U-Verse, focusing on Linux and Cloud based support. • Transitioned operation from a primarily Windows environment to a Linux heavy environment, incorporating OpenStack and Cloud storage/virtualization technologies.• Provided tier 3 troubleshooting support, training, and monitoring for AT&Ts IPTV products, U-Verse, and DTV, using PowerShell scripting, Python, bash, and Ansible technologies to achieve targeted results.• Managed server reimaging project with a 60 server backlog, completing all servers within six weeks.• Ensured that the necessary replacement hard drives and parts were available for 60+ locations across the US.• Placed Dynamic Ads into the television feeds with a target of 98%+ success rate.

• Provided global support for the Enterprise Vault system, an email archival program; utilized Active Directory, Exchange, SQL Server, ASP.NET, and IIS to provide various reports and allow access to users’ archived data. • Closed more than 600 cases in a year, addressing most issues without much outside assistance.

• Proved instrumental in initiating the Enterprise Technical Router job at Microsoft for the Windows XP launch.• Processed front-end calls from professional and premier customers, creating case files, accepting and posting payments, and addressing questions/issues or transferring client to appropriate Microsoft department.