Larry Martin, Itil Expert, Itsm, Cci, Cce Email & Phone Number

Tempe, Az

At Beyond20, we help organizations transform themselves into powerful, business aligned IT Service Providers. No single solution is right for everyone, so we work with our clients to provide a custom blend of solutions in the following areas:Onsite and offsite ITSM consulting engagements. Consulting engagements include but are not limited to the following:► ITSM Maturity Assessments► ITSM Project / Program Management► ITSM Tool Implementation and Configuration► Implementation of custom dashboards, reporting, and metrics► Staff training on ITSM tools and ITIL Processes► ITIL / ITSM Process Design / Improvement► Configure and develop customer solutions on the Cherwell Service Management Platform► Develop custom applications on the Cherwell Service Management Platform► Lead customer technical demos, both live and via remote meeting tools► Conduct training classes for customers on the use of software tools► Serve as a Beyond20 ITSM/ITIL evangelist and “Thought Leader”► Write blog postings, articles and white papers► Perform speaking engagements on ITSM/ITIL and Project Management topics► Participate in online groups and discussion forums on relevant topics

Phoenix, Arizona Area

Phoenix, Arizona Area

Implementation of SCCM 2012 (1511) for the Arizona State Retirement System. Single primary site supporting roughly 600 endpoints. Patch management, imaging, application deployment, Heat PatchLink (3rd Party patching) integration, hardware inventory, and software inventory. Reduced image count from 14 to 1, and implemented PXE functionality which reduces technician time to build a new system. Built all required Applications, packages, collections and deployments necessary to support the business. Trained staff in the use of the system, as well as multiple processes such as building driver packages, updating images, building applications and packages. Also created a VB.NET form that builds a PowerShell script to reduce the time to build application objects and their supporting components (deployment types, distribution, deployment, user collections, device collections) by over 70%.Created a hardware replacement plan and detailed technician checklist for performing a pc replacement cycle this summer and fall utilizing the new SCCM environment.

Seattle, Wa

Concurrently managed multiple teams of 4-24 direct reports (union, non-union, contract staff) including Service Desk, Desktop Support, Cellular Analysts, Purchasing, and Warehousing supporting 25 lines of business and 4000-7000 end users and the Seattle Mayor’s Office. Designed deployment process for a Windows 7 migration for 4000 users completed in nine months. Used single technician on alternate work schedules to limit overtime cost. Deployed Office 365 Enterprise (G3) as a pilot for 400 users. Defined deployment process that became used throughout City of Seattle, including executives and Mayor’s office.At request of Seattle CTO, represented department on interdepartmental team formed to establish policies and processes for citizens to enroll children in new preschool program created by referendum. Implemented SharePoint to improve collaboration.Advised Seattle DOT on mission-critical Hansen (Infor) rollout. Recommended delayed start to accommodate SCCM 2007 rollout. Deployed to 500 desktops with one technician for two hours, saving 126 employee hours. Deployed Windows 8.1 in the enterprise temporarily supported by SCCM 2007 while preparing SCCM 2012 environment. Completed roughly 300 installs in one quarter. Supported other teams deploying Microsoft’s Surface Pro.Strategized automation of several manual processes allowing staff to focus on customer service and project work.Built, documented, and managed city’s IT Exception process for over 10,000 end users, approved by the CTO and executive level technology board. Built in Cherwell ITSM.Primary technician for the Mayor of Seattle through two administrations and four CTOs.Chaired City of Seattle Citywide End User Computing Group (EUCG). Made recommendations to CTO and Directors for needs across multiple departments, adhering to budget constraints.

Seattle, Wa

Promoted to Supervisor while concurrently performing as the technical lead due to my proven ability to multi-task and desire to grow professionally. Supervised a staff of 12 technicians supporting ~4000 customers/endpoints.Met with customer departments on a weekly basis to ensure we were properly supporting their IT initiatives and needs, while also reviewing Service expectations and tweaking staff performance.Mentored staff and began working on ITIL based Service Management, introducing new concepts and business processes.Performed performance evaluations as required, mentoring staff as needed to increase our service levels.Negotiating with customer departments on system and application upgrades, ensuring staff were assigned to meet the needs of the business.

Seattle, Wa

Due to my work as a contractor, I was given the role of Technical Lead upon hiring into the City as a full time employee.Performed remote and desk-side trouble-shooting for all Windows PC issues.Created an IT Inventory application to aid in managing the environment, giving technicians much needed configuration data.Created new standards for deployment testing to ensure that we minimized interruptions to the customer and business.Core member of the Change Management team, ensuring that all changes were properly discussed, tested and ready for production.

Seattle, Wa

Desktop application and hardware trouble-shooting.Diagnosed a series of issues with ODBC's and DSN's which were causing reports to return bad data. Root cause of this issue was the specific ODBC being used in the report being incorrectly recreated.Imaging of Computing Devices (and image creation) using Norton Ghost.Primary technician for the Emergency Operations Center for any planned or unplanned activations.