Larry Brown Email & Phone Number

Cincinnati, Ohio Area

I play all saxes, clarinets and a bit of flute and piccolo on many styles of music - jazz, rock, oldies, big band, shows, musicals, etc.

West Chester, Ohio, United States

First escalation point for VIPs, IT Managers, Sales organization and external clients. Interface with Mainframe and Distributed Operations (located in India) as well as the Helpdesk (located in the Philippines). Review reports to ensure Emergency and High Priority tickets are being managed.

Cincinnati, Ohio Area

Desktop Support and Inventory Control for Hamilton County Courthouse and Hamilton County Facilities Department throughout the county Sept 2016 - PresentLevel II Support for multiple companies throughout the Tristate Aug 2015 - Sept 2016

Cincinnati, Ohio Area

Technical lead over a team of technicians on a Windows 7 Refresh project at The Christ Hospital

Cincinnati, Oh

All support for Servers (2008 & 2012), Desktops, notebooks, laptops, etc. Phones, Voicemail, AV, Printers, Copiers, etc., etc.

Blue Ash, Oh

Sole IT support for approximately 350 users at 11 locations throughout the Cincinnati area. Responsible for all desktop support, server support and administration including Active Directory, DHCP, DNS, Backup Exec, etc., 3Com VoIP telephone and voicemail support, Websense Web and Email filtering, security systems (badge system, cameras and burglar alarm systems), copiers and other office equipment, A-V equipment and more. I also administered and updated content on the company's two websites and social media presence.

Blue Ash, Oh

Lead Helpdesk Analyst, remotely supporting users throughout the U.S. on PC software issues, Network, AS/400 and SAP account issues and more. Created and updated online documentation used by all Heldpesk agents. Was lead on all major events to involve and update required support team members.This was a long-term contract position through Kelly IT Services.

Level II & III support for customers (users) throughout the U.S. using on PCAnywhere for issues with Active Directory, Windows 2003 Server, PCAnywhere, Lotus Notes, etc.This was a long-term contract position through TEKsystems.

Lakeland, Fl (9 Yrs) And Cincinnati, Oh (1 Year)

Sole IT support for Givaudan's Lakeland, FL facility for 9 years. Responsible for all Desktop support, Server administration and support, Telephone and Voicemail administration and support, Security Systems administration, Programming local applications in Clipper, etc.Sr. Helpdesk Specialist for 1 year after transferring to the company's US headquarters in Cincinnati, OH - assisted in outsourcing the corporate helpdesk first to Compucom and later to Siemens. Liaison between Givaudan and Siemens. Analyzed over 2,000 cases per week, looking for trends, issues, areas for improvement, etc.Created ad-hoc reports for management.

Temple Terrace, Fl

Sr. LAN Administrator and Team Lead of a 10-member team, supporting 4000+ node network and two smaller remote networks (Sacramento, CA and Ft. Wayne, IN), utilizing 145 servers and 27 cc:mail gateways. Wrote applications and utilities in C, Pascal and Clipper. Provided network installation and desktop support, server support and administration, etc.

Temple Terrace, Fl

As a member of the Training Department, I Developed and Delivered training courses to 7,500+ internal students in "Structured Systems Analysis and Design", "Structured Program Design", "Software Project Management" and in the entire Microcomputer curriculum at GTE's various data centers around the country.

Taught classes in "Systems Analysis and Design" and "Introduction to Computers"

Supported customers throughout the US on an IBM370 look-a-like mainframe issues, installed hardware, software and patches, debugged system software using IBM Assembly Language, wrote test and application programs in COBOL. Was part of the three-person team that wrote the trouble call dispatching systems for the Social Security Administration's network of midrange computers.

While in college, worked as an Electronics Technician, troubleshooting equipment manufactured under government contracts. Held a Secret security clearance.

Musician in Navy Bands, stationed in San Diego, CA and Great Lakes, IL.

Bs, Information Technology

3.92 GPA

A.S., Computer Science

Activities and Societies: Mentored fellow students in Computer Science material3.95 GPA

Music Performance

Activities and Societies: Jazz Band, Concert Band, Sax Quartet, classes in arranging/orchestration, theory, etc.

Diploma, General Studies, With A Concentration In Music

Activities and Societies: Radio Club (President), Baseball (1 year), Basketball (2 years), Concert Band, Jazz Band, Orchestra, etc.