Sr. Director, Operations Intelligence
Us
Leader of a multinational, ISO-9001 certified team focused on developing industry-leading operations analysis and business intelligence. Team supports various business areas including customer service, back-office transactions, health exchange operations and clinical engagement programs. Primary responsibilities include:• Setting BI strategy and roadmap for department.• Design and delivery of executive reporting suite for COO, and monthly business reviews for various operational leaders.• Development and maintenance of interactive, web-based dashboards leveraging Tableau software. • Creating industry-leading data visualizations for Optum's Command Center in Eden Prairie, MN• Performing statistical driver analysis to identify process improvement opportunities.• Deploying and maintaining a number of web-based workflow tools. • Setting data management strategy and building data repositories to support analytic needs.• Designing and development of mobile (iOS) reporting application.I also served as the Application Owner for Tableau Software at UnitedHealth Group, managing the vendor relationship as well as promoting Tableau best practices across UnitedHealth Group. Notable activities include: • Leader of UHG’s Tableau internal user group of 800+ Tableau desktop developers. • Two-time speaker at Tableau Customer Conference (2011, 2014)• Recipient of 2014-2015 Tableau All-Star award by Tableau Software