• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs​ • Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.  This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)​ • Maintain Help Desk operator performance SLA quotas.  This includes training new members to the Help Desk and bringing them up to date.  Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. ​ • Maintain highly accurate trouble ticket entries in the Help Desk software system

Operate and oversees the various Data Center computers, preparing the required reports, actively monitoring the data center operations systems using the supplied IT tools and alert monitors• Also responsible for contacting the proper personnel with the information required for any escalated situations and meeting the goals established by the operations shift schedule• Identifies, remediate, and places calls to the properly identified equipment field engineers when there is a malfunction within a timely manner

Build relationships to promote a collaborative environmentTrain, maintain, support, and enforce team goals.resolving a wide range of technical and service issues speedily and satisfactorilymaintaining composure while handling challenging customer demandslearning new processes from beginning to endCommunicate clearly and openlyAccountable for my performanceAlways looking for ways to improve the patient experienceTaking initiative for professional growthEngaged and eager to build a winning teamSupport short staffed shifts in order to create less stress environment for the teamFind coverage for call-ins, and schedule future needs per occurrence.Keep money accountability, and valuables in check.Maintain supplies for each zone, and restock low supplies as needed.Release valuables for patients and/or family members.Register, admit, and maintain great communication between staff for direct admits, transplant patients, and careflight criticalsIn charge of the administration of SANE accounts, Work-Comp incidents, and specialty accounts.Administered the hospital’s hotel room payments and availabilityMaintained positive communication between staff and nurse’s complaints/grievances, but always came to a resolutionIn charge of supervising staff by making sure productivity is positive, and any urgent needs are met.Maintained great communication between hospital floors and met their registration needs in a timely manner.

Insurance verification positionPatient finance accountabilityMaintain high patient satisfactionMaintain Surgery / Procedures Authorization claims to a minimum between hospital and insurance companies.Shadowed Director and assisted in various department needs.

Register and assign patient medical records accurately.Assign and verify medical insurance coverage and payments.Financial collections skills.Cashier and account maintenanceAcquire patient demographics accuratelyFast pace work skillsMeditech operating system