Larry Risher Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas Area

Front-line primary point of contact for users to report technology related issues and incidents. I provide support to all staff levels including Executive Level Staff: Executive Vice Presidents, Senior Vice Presidents and Vice Presidents alike.Provide technical support in the operation and maintenance of personal computers and peripherals. Also gather information regarding incidents and escalate to appropriate support groups and/or escalate to tier 2 or 3.•Assist IT related users in various project settings; including but not limited to new set-ups, moves, upgrades, etc.•Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining equipment•Respond to user trouble tickets via email, phone or in person.•Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.•Provide customer assistance using Active Directory services and System Center Configuration Manager•Provide user support for Citrix,VPN, Microsoft Exchange, Printer problems•Troubleshoot and resolve networking problems with desktop, phone, and mobile LAN/WAN issues.•Assist with hardware troubleshooting on desktop computers and laptops.•Maintain physical IT equipment and cabling.•Provide helpdesk support for remote users

Houston, Texas Area

Provide installation and setup assistance for related software systems and modulesMaintain and troubleshoot client/server software and desktop hardwareTest software, provide end-user training, create technical guides and training materialsProvide phone support to end-users on a variety of technical issuesIdentify, research and resolve technical problems related to hardware and software via phone and remote connectionDocument, track and monitor problems to ensure timely resolutionsAssist with related special projects, as required

Houston, Texas Area

Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.Assisted and advised customers regarding usage and benefits of organization’s products and/or services.Communicated with customers to receive their valuable feedbacks and suggestions for improvement in products/services.Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with services.Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.

Houston, Texas Area

Troubleshoot and resolve desktop communication problems,troubleshoot software and/or equipment errors and coach users in correcting reported problems.Perform preventative maintenance and repair hardware. Phone and online supportSales of services and support plansExtensive manual malware remove. Securing customers pc’sAdvanced troubleshooting of networks, printers and pc’sOnsite desktop, mobile, printer and network support.Remote desktop, mobile, printer and network supportRepair, install, upgrade, and maintain desktop and notebook computers, printers and scanners. Ability to assist users in software usage. Excellent written and verbal communication skills. Ability to instruct others with the work needed done

Houston, Texas Area

Maintaining accurate documentation for internal managementProviding daily refund reports for management teamBilling administratorResearching and resolving billing and invoice problemsSenior retention specialistInternal support Verifications departmentFraud preventionCustomer serviceChat and telephone call front-line support Troubleshot customer issues with:o cPanel Web Hosting Solutionso Fantastico Deluxeo Apache Web Servero phpMyAdmin SQL Server Administration Panelo MySQL Daemono Exim E-mail Server & Outlook Configuration.Providing technical support for level I escalation issues via helpdesk Performing miscellaneous job-related duties as assigned

Greeted every customer with enthusiasm and energy Offered customers cutting-edge solutions in a friendly and knowledgeable mannerOpened and closed local location and managed deposits

Associate'S Degree, Computer/Information Technology Administration And Management

Education record