Leading and managing organizations well (as well as your own life) is about continuously improving relationships and quality of life. It includes process thinking with a focus on integrating care for people, planet, and profits. It involves building and maintaining community.

Teaching and encouraging organizational excellence as the Massachusetts and New York Performance Excellence Awards Program. The principal product is teaching the use of the Criteria for Performance Excellence at a local level, in alliance with the Malcolm Baldrige National Quality Award Program. It offers a regional performance excellence award program, which can be a stand-alone award and/or a prelude to applying for the Baldrige National Quality Award.

GOAL/QPC was a nonprofit best known for being a pioneer in the U.S. in teaching customer-focused Total Quality Management (TQM) in the U.S., and creating the innovative and popular "Memory Jogger" books that simplified leadership and management tools and processes, enabling a more effective, efficient, and consistent delivery of high quality goods and services in organizations. I was a facilitator, member of the leadership team, and Editor-in-Chief of a quarterly management journal that featured stories from real-time organizational leaders who successfully improved the way their organizations were led and managed.I also worked with government and community leaders, teaching them how to use participative management tools and processes for improved organizational planning and leadership. This sometimes included attention to an individual's "inner-quality management" and managing stress.

The mission of a chamber of commerce was Total Community Development. Ours was accredited, one of only 10% of chambers of commerce in the nation to be accredited. We grew by more than 500% during my 13 years there. We introduced total-quality-management teaching to the region with Dr. W. Edwards Deming. We created business-education collaboratives, including community policing, drug and alcohol abuse prevention, and juvenile diversion programs. We also developed job training programs in collaboration with government. A few highlights:--- We created an extensive Lawrence Business-Education Collaborative that included an Adopt-a-School program where all 19 schools were adopted, involving 54 businesses, 6 business groups, 11 educational institutions, 11 community organizations, and 7 local foundations.--- The collaboration also included an annual house-building program with the Regional Vo-Tech High School. Teachers and over 200 students from all building trades were involved, designing and constructing a house each year that was sold on the open market, giving kids real-world experience not otherwise affordable. --- We created an Academic Olympics program involving 70 organizations and providing 2,800 hours of academic coaching to more than 250 students from three high schools. --- We conducted a Read-Aloud program where 256 business and professional people made 1,800 annual classroom visits to K-3 classes to read books to the children.--- We managed a federally funded Retired Senior Volunteer Program with 325 volunteers who donated over 60,000 hours of service to area hospitals and other not-for-profit organizations annually. --- We were honored with a Citation, authorization to fly the E-Flag, and receipt of the top award in the President's Citation Program for Private Sector Initiatives for finding innovative solutions to public problems.

Worked with business, government, and community leaders to champion economic growth and development.

Work with Chamber members, government leaders, and community groups to encourage good community and economic development in this borough of New York City.I ran two especially interestng annual programs:1. A county-wide Building Awards Program to stimulate and encourage the design and construction of better and more attractive buildings.2. A for-credit economic and community leadership course for school teachers, co-sponsored by the NYC Public Schools.