Larry Sween Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

Service Desk Analyst for Children’s Hospital of Wisconsin• Provide end-user support for tier 1 support while working from home over the phone involving: password and account unlocks, VPN set-up and network connection support, including Wi-Fi, VPN, WAN, and Multi-factor Authentication set-up (Imprivata & Entrust).• Ticket creation for phone calls and emails from end users for Level 2 and 3 support groups to complete via the ServiceNow ticketing system.• Active Directory use for password resets and unlocking user accounts.• Troubleshot and supported Microsoft Office 2013.• Remote screen sharing support via Skype, Zoom, and BeyondTrust RemoteApp and Desktop Connections.• Add, move, make changes, account unlocks, password resets, and user group assignments in Active Directory.• Troubleshot and supported Windows 7&10 Operating systems.• Provide end user support over the phone, email, instant messaging and remote desktop connection.

Milwaukee, Wi

Contacted to Infosys Inc. as a member of Harley-Davidson Motor Company Help Desk providing technical support for employees and dealer network.

Manage daily servicing of current customer’s needs for policy changes, billing, claims, and selling new policies to both current and new customers.

Milwaukee, Wi

TIME WARNER CABLE, Milwaukee, WI 2012 to 2015 A broadband communications company providing a full range of advanced broadband services to the home, including cable television on an advanced digital video programming platform via TWC Digital™ and Time Warner High-Speed™ Internet Service. Broadband Customer Retention SpecialistSelling and retention of broadband services by reaffirming the value of current services used by customers and exploring their other needs that could be met by adding or removing TWC products. * #1 Overall performer for October 2014 in Retention Department of 300 agents. * Top 40 overall ranking of agents for the last 6 months of 2014 in department on 300 agents.

Fond Du Lac, Wi

Sold and retained broadband services to customers, provided billing assistance and technical support for internet and video services in a nationwide in-bound call center. Mentored new hire employees and team leader for small group training discussion sessions. Included work assignment in the Technical Support Department nd helped customers with internet, e-mail and other technical support concerns. Consistently ranked top performer.

Mayfair Mall- Wauwatosa, Wi

Assisted in supervising, training of sales associates, and selling home audio products.• Consistently met or exceeded sales goals• #1 Sales Representative-national kiosk sales group November 2003• #1 Sales Representative-Mayfair Mall for December 2003

La Crosse, Wisconsin

Provided customer support for the Midwest region representing total annual sales of more than $10 million. Also provided assistance with inter-company European sales. Responsibilities included collaboration with outside sales force, technical support, order entry, parts creation, logistics coordination, order expediting and delivery tracking.• Implemented an electronic correspondence program to customers, resulting in a 50% reduction of basic product inquiry calls, allowing more time to attend to critical needs.• Responded to customer concerns regarding incorrect parts construction by generating a comprehensive customer cross-referenced parts report. This report enabled customers to verify the accuracy of parts, which eliminated incorrect parts constructions, reduced material waste, increased customer satisfaction and resulted in a cost savings for the company.• Investigated and resolved an incorrect tooling process by teaming with the customer, outside sales and plant quality control, uncovering an antiquated tooling pattern resulting in the replacement of an outdated programmable tooling pattern that reduced material waste costs.• Received positive feedback from customers on a regular basis with regard to responsiveness, follow through, interpersonal skills, and attention to detail.

Minneapolis, Mn

Represented the Strategic Marketing Department in reviewing all advertising (print, direct mail, in-store, radio, and television) for compliance with corporate advertisement guidelines • Supported Merchandise Managers in the development of sales promotions in adherence with company advertising guidelines.• Co-led cross-functional team to reevaluate and update the company internal advertising guidelines, increasing operational consistency and conformity.• Managed the review process of the weekly newspaper insert developed for 91 unique markets with distribution to over 60 million households nationwide ensuring compliance with ethical and legal guidelines.• Prepared correction notices to be posted in stores, newspapers and on the company’s internal Web site to maintain positive public relations.• Researched claims regarding lowest advertised price, value added, superlatives and exclusives; supplied supporting documents (e.g. indemnification agreements) and research to national buyers to avoid costly litigation.• Maintained a database of corrections and claims for historical reference to provide needed documentation in case of litigation.

La Crosse, Wisconsin Area

Assisted in hiring, supervising, and training teams of associates in the video, wireless and appliance departments. Sold and provided customer service in all departments on the sales floor.

Bs Business Administration, Marketing

Activities and Societies: President of American Marketing Association (Market Search), Concert ChoirPresident of American Marketing.

Certificate, Microsoft Desktop Support, A