Lars Johansen Email & Phone Number

Region Zealand, Denmark

Service Manager, Quality, Document controller QMS, RCA, TFR

Cph, Denmark

Workshop tasks:• Responsible for the customization of Floor Care based battery cleaning machines according to customer wishes.• Lead and distribute the work between 8-15 employees on the floor divided in 2 teams (Daily/Evening).• Participate in fault finding on machines that do not meet the quality requirement. (If needed)• Organize training for employees at the introduction of new Floor Care machines• Implement Lean ideas to constantly improve production methods and flow without compromise with the overall quality of products• Visible management and motivation of employees so that we can grow and deliver better results• Handle technical error reports (8D) in relation to customer related complaints• Implementation of Nilfisk Leadership values, core values and behavior values.• Communicate with the Workshop customers via email and phone regarding the daily release of orders and priorities.Achieved results. Delivered 99% of machines on time for 8 of the 12 months of the year. Lowest month was 92% Sickness absence in department < 2,5% Employee well-being survey: Performance index: 82%, Leadership index: 73%, Engagement index: 62%Quality tasks (2016-2023):• Plan and implement all annual Quality activities (PDCA circle) in accordance with The ISO 9001:2015 standard for the European Distribution Center in Brøndby (2016-2020) and Ghent (2020-2023)• Create/maintain the Quality Management system for European Distribution Center• Restore the quality of products that fails in cooperation with suppliers.• Participate in development projects of new machines (Floor Care).• Plan for Shipment Audit on outbound ramp• Plan for sample audit in Distribution Center• Report monthly to Global Quality• Update Quality Management System whenever neededAchived results: ISO 9001:2015 certified 2015 and maintained this until it became known that the DK activities were to close. ISO 9001:2015 certified December 2022 in our new facility in Gent, Belgium

Roskilde, Zealand, Denmark

• Responsible for maintenance / Troubleshooting of the IHAWK / DEHAWK missile system.• Responsible for technical admin. of manuals, guideline and SOP.• Quality responsible in accordance with the ISO 9001 standard• Coordinate the tasks between the 16 technicians in the department.• Plan and execute the practical education of the new technicians.• Participate in SQN 544 Leadership meetings

Roskilde, Zealand, Denmark

• Coordinate the technician efforts at IHAWK in connection with operational actions• Put together technician teams for the operative daily trainings• Perform system troubleshooting when these occur• Act as an intermediary between operative and technical departments• Perform administrative tasks in ESK systems• Initiate and carry out modifications.• Maintain and update the maintenance database

Responsible for: • Training of technicians on CW radars in the IHAWK missile system • Maintenance on CW radars• BDR techniques

• HPI / CWAR troubleshooting and maintenance.• SHOP repair of chassis

Electrical And Electronics Engineering

• Quality Management at Flyvevåbnets Special Skole 2001 • More than 25 Various courses related to my position as IHAWK/DEHAWK technician.

Military And Strategic Leadership

• VUT 2 at Flyvevåbnets Sergent- og Reserveofficersskole (Warrant Officer) 1999 • VUT 1 at Flyvevåbnets Sergent- og Reserveofficersskole.