Pablo Lascano, M.Eng. Email & Phone Number

Michigan, United States

• Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics• Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience.• Framework encompassing all Connectivity Features.• Establishing action plans on quality indicators, across all Connected Vehicle Features.

Toronto, Ontario, Canada

• Responsible for testing hardware, firmware, and software E2E (end-to-end).• Creating functional and technical specifications for new hardware project deliverables.• Provide guidance and support to the business unit Telematic deliverables.• Technical leadership for Installation network.• Ownership of Hardware certification requirements.• Technical management of relationships with third-party vendors.• Ability to communicate the Business requirements through global Channels.

Toronto, Ontario, Canada

-Product management for machine control elements (HW/SW) of our product including design, features (both hardware & software), user experience.-Oversee planning & development of products for fleet management.-Manage product communication & relationships. point person for all development of product requirements.

Toronto, Ontario, Canada

- Resolve technical escalations, including identification of root cause and issue resolution.- Liaise between Support and Product to Account Management, Customer Services, Solutions Engineers and Solution Consultants.- Mentor Tier 1 Support Agents.-Provide well-thought out direction to help customers deploy and maintain the Complete Innovations products.-Provide feedback within the organization about issues that can be addressed before they become serious or widespread.-Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement.

Toronto, Canada Area

• Troubleshot technical software and hardware issues in response to individual client requests to ensure effective functioning of company devices.• Performing diagnostics and resolving technical hardware and software issues of fleet management devices to ensure effective company operations.• Responding to internal request to troubleshoot and to resolve technical issues on large client accounts.• Facilitated effective communication and resolution of issues between loyalty and dispatch departments.• Documented internal and external requests to ensure the proper maintenance of client accounts and records.

Toronto, Ontario, Canada

• Served as the technical sales representative to Bell Canada and Sprint US.• Provided after-sales technical support through troubleshooting software and hardware issues.• Managed accounts and performed detailed analyses for US and Canadian Clients using specialized software such as Citrix, iCare, and RMS.

Ecuador

• Analyzed new and existing processes to evaluate scheduling methods and performance metrics.• Created and maintained required manufacturing process documentation including process flow charts, capacity and utilization studies, time and motion studies, cycle time analysis and line balancing.• Build mock-ups and proof-of-concept prototypes to ensure functionality of products.• Supported operations as Head of Screen-printing (serigraphy), and Supply Chain Coordinator.• Assisted in all phases of the product development lifecycle to ensure optimal utilization of company resources.• Produced Conceptual CAD to support the industrial design ideation process for a new facility.

Master Of Engineering - Meng, Engineering Design

McMaster University, W Booth School of Engineering Practice and Technology - Hamilton, Ontario

Bachelor Of Engineering - Be, Industrial And Product Design

Activities and Societies: Pontifical Catholic University of Ecuador, Industrial Engineering Faculty - Ambato, EcuadorIndustrial.

Associate Of Science - As, Computer Science

Activities and Societies: Technical University of Ambato, Systems Engineering Faculty – Ambato, EcuadorEngineering Faculty – Ambato, Ecuador

Electric Installations Of Residential Lighting, Electrical And Electronics Engineering