Lashika Mehta Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• First point of contact for all technical issues – service requests, computer issues, VPN, network, College based applications, accounts etc. • Worked with ServiceNow and Active Directory • Dealt mainly with Microsoft Windows 10 and Chrome OS• Categorize, troubleshoot, and diagnose incidents based on ITSM • Identify all customer needs and present product and service solutions

Sydney, New South Wales, Australia

• Troubleshoot, diagnose, and perform repairs of iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software. You explain where technical issues may originate from because of having extensive knowledge of hardware and software components. • Mentor Technical Specialists on technical and customer service issues• Identify all customer needs and present product and service solutions.• Perform hardware repairs on iPhones.• Doing all the above and the job responsibilities of a Technical Specialist

Sydney, New South Wales, Australia

• Helping new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. • Take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Also, to explain where technical issues may originate from because of having extensive knowledge of hardware and software components. • Support customers in a timely manner and balance priorities to achieve individual and team productivity goals and setting up reasonable expectations for customers. • Document all pertinent user information and the nature of the problem with accuracy in all supported systems. Recording all transactions accurately to maintain service and inventory part accuracy as well. • Developing product knowledge and research required information using all available tools and resources. Maintaining knowledge of current in-store and online products and services, promotions, merchandise features, inventory, policies, and procedures.

Toronto, Ontario, Canada

During the pandemic lockdown, I was an At Home Advisor (phone support) for Apple Inc. This included:1. Troubleshooting both iOS and macOS devices2. Raising issues and escalating tickets3. Creating appointments and/or drop-offs for hardware repairs4. problem solving software and hardware issues

Master Of Science - Ms, Hrdm Psychology

Master'S Degree, Cloud Architect

This course is designed to build AWS, Microsoft Azure and Google Cloud Platform expertise from the ground up. With it, I will be able.