 Led international customer support initiatives, improving user satisfaction and driving customercentric product development.  Managed the full project lifecycle for web-based platforms (WordPress, Contentful, Drupal) focusing on gap analysis, risk mitigation, and stakeholder engagement.  Spearheaded deployment activities, SQL management, and client training, optimizing user experiences and project outcomes.  Facilitated Agile scrum rituals and enhanced product backlogs, ensuring the alignment of product development with business needs.

Directed digital transformation projects in the Banking and Finance sector, with a focus on CRM modeling and wire framing.  Provided technical support, coordinated with development teams, and played a critical role in product testing and issue resolution.  Collaborated with cross-functional teams to document process improvements and ensure technology solutions aligned with business objectives.  Worked from gathering requirements to the project deliveries with systems such as; Oracle Fusion HCM Payroll, CRM, various management systems utilized in Banks and finance sectors including utility bill payment systems, Underwriting systems communication platforms and a  Actively participated in data migrations took place in both insurance and banking companies by planning and overlooking the whole process being responsible for the timely deliveries and data confidentiality, where I had to take decisions to mitigate risks which resulted a successful migration with minimum errors.

Led process reengineering efforts to optimize Agile team efficiency, driving significant productivity improvements.  Delivered insightful reports for decision-making and coordinated seamless team collaboration on mobile app development projects.  Played a pivotal role in the design and development of the award-winning mobile app, recognized as "Best Mobile Application of the Year".