Lance T. Email & Phone Number

Seattle, Wa, Us

San Francisco, California, Us

• Spearheaded the transformation and expansion of the employee referral program, optimizing workflows, empowering employees and managers, and implementing tools to enhance program ROI.• Pioneered the establishment of Okta's inaugural alumni program, crafting the program framework, conducting data analysis, and gathering qualitative feedback.• Acted as a subject matter expert in Greenhouse (ATS), focusing on streamlining recruitment processes, optimizing candidate management, and enhancing program reporting.• Collaborated closely with Talent Marketing to foster alumni engagement, devise nurturing strategies, and curate compelling content.• Evaluated program policies to accommodate company expansion into new regions, ensuring alignment with employee incentives.• Facilitated cross-functional collaboration with Recruiting, Recruiting Operations, Marketing, People Analytics, and Human Resources to share insights and enhance program effectiveness.• Owned the ongoing measurement of program performance and operational excellence, maintaining a seamless alumni and boomerang employee experience in partnership with the People and Places team.

San Francisco, California, Us

• Acted as the subject matter expert for Salesforce's Tableau business units' recruiting acquisition and enablement initiatives.• Managed the Employee Referrals and Representation Matters Programs within Salesforce's Tableau business units.• Served as a primary point of contact on the recruiting acquisition team for specialized projects, fostering collaboration across teams.• Orchestrated engaging referral marketing campaigns to drive program participation and success.• Conducted comprehensive analysis and reporting on program metrics to inform strategic decision-making.

Seattle, Wa, Us

• Subject Matter Expert for Workday (ATS) and the Employee Referrals Program.• Developed and optimized Tableau's recruiting programs, enabling the recruiting team to meet itsbroader goals effectively.• Dedicated to continuous innovation and development to address the evolving needs of our growingorganization.• Served as the primary point of contact for program-related questions and follow-up requests.• Engaged with internal and external stakeholders, delivering exceptional customer service.• Researched and implemented systems and processes to achieve program goals, including trainingteam members and colleagues within the company.• Established processes and frameworks as necessary for assigned programs, ensuring successfuladoption.• Enhanced efficiency by evaluating and implementing new tools and technologies.• Reviewed, analyzed, summarized, and reported on program metrics.

Seattle, Wa, Us

• Automated follow-up processes for referred candidates and employees, enhancing the recruiting experience. Improved follow-up and customer service, enhancing the overall "personal touch" experience for both employees and candidates.• Implemented and managed systems and processes to streamline global hiring practices, guaranteeing both efficiency and compliance with relevant regulations and company policies.• Developed short and long-term plans for Recruiting Operations' operational systems, tools, and processes in support of Tableau’s overall growth strategies.• Collaborated with internal teams to optimize recruiting tools and processes for global use.• Supported the execution and implementation of approved upgrades, enhancements, and compliance requirement needs.• Served as a liaison and Subject Matter Expert with the Business Systems team on data feeds, system upgrades, etc.• Participated in system testing and designed test scripts where appropriate.

Seattle, Wa, Us

• Assisted in creating job descriptions and job postings while managing online job postings.• Scheduled interviews and collaborated directly with candidates and hiring managers.• Arranged travel accommodations for visiting candidates.• Maintained Taleo (ATS) to ensure timely and accurate data entry, workflow status updates, and more.• Prepared new hire offer letters and compiled new employee files.• Conducted reference checks and background investigations, validating candidate applicationinformation.• Actively participated in various special projects as needed, including Employee Referral parties, tours,interview preparations, job fairs, onsite and offsite events, applicant data tracking, and competitorwebsite reviews.

Seattle, Wa, Us

• Oversaw contract creation and approval, ensuring accuracy and compliance with company policies.• Collaborated cross-functionally to document negotiated deals accurately.• Provided exceptional customer service by managing issue queues and resolving inquiries promptly.

Seattle, Washington, Us

• Responsibilities included managing queues and daily transactions, including credit card refunds, license issues, and customer complaints.• Demonstrated ability to approach a situation, probe for opportunities, present a solution, listen for objections, and complete difficult transactions successfully.

Cupertino, California, Us

• Responsibilities included maintaining store inventory and documenting shrink with a high level of accuracy.• Served as direct point of contact between Apple Retail and Apple Corporate Retail Fulfillment & Logistics team during biannual audits.• Duties included team and process schedule management, peer reviews, managing inventory across all systematic and physical buckets, stage inbound and outbound shipments, and oversight of the internal team’s performance.

Cupertino, California, Us

• Responsibilities included customer sales and relations.• Served as a mentor for new hires during on-boarding and development process.• Demonstrated ability to maintain a high level of consumer sales in a high-paced environment.