Latasha Jackson Email and Phone Number

• Processes incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review• Approve or deny cases based on Medicare guidelines.• Team leader who helps supervisors with Saturday reports.

• Educated providers about claims, eligibility, benefits, and escalations.• Helped the new hires become efficient and quality agents on the floor as an OJT Coach• Set up authorizations for Texas, New Jersey, New York, and Kansas Medicaid / Medicare Dual Plans

• Processed claims for lost, stolen, and damaged devices.• Helped mentor new hires to become successful agents on the floor• Sold advanced phone protection to customers

• Assisted customers with their purchases• Made sure sales goals were met for the store• Assisted with inventory and shipment• Made sure the store is presentable to customers and meets the needs of the district managers• Helped customers with their photo orders in the store

Sprint Service Representative (Sprint campaign-2011) • Recommended Sprint services that can benefit their everyday life• Assisted customers with understanding their bills• Made sure all quotas are met each month • Set up new services for customers that benefited their phone usageUSAA Member Service Representative (USAA campaign-2010)• Assisted military clients and their families with setting up new accounts• Helped clients with banking products that would benefit them financially• Helped clients understand their bank statements

• Was a team leader when the managers were not around or unavailable• Helped the new agents when they hit the production floor• Helped customers with their monthly bill• Helped customers move or set up new services with AT&T