Laterica Jackson-Webb, Cams Email & Phone Number

United States

United States

Houston, Texas

Reviewed consumer and business customers check deposits deposited via many channels such as branch deposits, online, atm and quick deposit that require further review. • Effectively make calls to other financial institutions to make the funds available, call makers of checks to verify issuance and check paid status or place a restriction on the customer’s account. • Received several Five Keys Recognitions from colleagues and managements for teamwork, doing the right thing and building lasting relationships.

Houston, Texas Area

Reviewed consumer customers that require further analysis based on the KYC anti-money laundering standards. • Efficiently documented and analyzed information entered at account opening such as the customers risk out sorts and expected activity vs total income.• Reached out to the account opening or assigned banker to get a better understanding of the customer.• Escalated cases to management when needed. • Selected by management to be a part of this team.

Houston, Texas Area

Reviewed business accounts to make sure the Naics Code entered into the system at account opening is the correct Naics Code associated with the business and make sure the linked customer was not an owner of a prohibited Naics Code.• Performed internet searches using google, find the company and linked in to try and verify the Naics Code.

Houston, Texas Area

Reviewed written, fax and email requests from our customers and bankers requesting to close the customer’s accounts or make partial withdrawals from the customer's certificate of deposit account. Also ran the 5:11 report which was a report that determined how many checks would print the next business day. • Managed the audit of eight different logs each month to make sure the proper information captured. • Selected by management to be cross trained in deceased processing to process deceased customer notifications or date of death balance requests. • Selected by management to assist unclaimed property with some of their projects such as research to see if a customer's funds or property sent to the customer's account opening state.

Houston, Texas Area

Managed calls from customers regarding questions or concerns about their checking, savings or cd accounts.• Managed escalated calls regarding any department that fell under the customer fulfillment umbrella (national account maintenance, unclaimed property, deceased processing, national account closing, and safe deposit vault).• Processed request via email from the executive office, private bank, and commercial bank bankers.• Conducted cd research to determine the method of disbursement of funds from the cd account. • Effectively batched work with my other colleagues using excel to keep track of what was assigned.• Managed and resolved any concerns from internal and external customers.

Houston, Texas Area

Processed new deposit account applications for personal and business accounts. The requests were received online and via telephone banking.• Efficiently mail out requested product information, release merchant pos (point of sale) memo holds and mailed out different letters requested by the customer such as stop payment confirmation letters and account closure confirmation letters.

Houston, Texas Area

• Effectively took calls from our customers and branch bankers regarding deposit hold, account closures and restrictions. Also, reached out to banks outside of chase to verify if a customer’s check has cleared so that the deposit hold could be released. I also took electronic money movement calls, and new account screening calls and unusual activity calls from branches.

Houston, Texas Area

• Managed calls from customers regarding questions or concerns about their checking, savings or cd accounts.• Received recognition from management for providing good customer service.

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration, 3.74 Gpa

Associate Of Arts - Aa, Criminal Justice/Law Enforcement Administration, 3.75

Activities and Societies: National Society of Collegiate Scholars

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