Latheta Hudgins Email & Phone Number

Conroe, Tx, Us

Conroe, Texas, United States

Manage a large portfolio of brokers and their accounts for the captive renewals for self-funded clients. Be the primary contact between clients and insurance carriers. Provide best in class service to retain clients and drive growth. Provide strong insurance technical expertise to clients and members of the Account Management and Sales Executive team. Negotiate terms and conditions with carriers on behalf of consultants and members. Review self-funded data to include large claimant reports, medical stop loss ratio, aggregate stop loss ratios, and provide feedback on possible renewal increases. Create renewals documentation to provide to consultant based on claims experience and data reporting in conjunction with the stop loss carriers. Lead client meetings regarding renewals and cost containment measures. Actively seeking opportunities to re-engage dormant relationships by building rapport, answering questions, and providing needed education to progress relationships. Have a deep understanding of TPA’s, networks, integration capabilities with the cost containment programs. Denote all activity in sales force and utilization reporting capabilities to track all ongoing and upcoming renewals. Collaborate with cross-functional areas such as new client sales, implementation, claims, nursing, cost containment, accounting, legal and operations to ensure successful implementations and service execution. Work collaboratively with leadership team to provide career development opportunities, evaluate performance, and provide feedback to promote captive and member growth and retention.

Manage a complex book of business with various funding methods, advanced contract features and structure that requires a higher level of experience, technical expertise and customization. Be the primary contact between clients and insurance carriers. Provide best in class service to retain clients and drive growth. Provide strong insurance technical expertise to clients and members of the Account Management and Sales Executive team. Manage client renewals. Negotiate terms and conditions with carriers on behalf of clients. Lead client meetings regarding renewals and utilization reports. Champion client cross-selling initiatives and develop customer accounts. Lead client interests in internal USI Technical Resources where appropriate. Represent client interests during internal USI account strategy meetings. Participate in peer review as both participant and reviewer of standard and complex deliverables. Anticipate client needs and identify the strategies to solve them. Prepare materials for client meetings. Including but not limited to agendas, reports, calendars, custom reports, etc. Technical expert for clients and internal team members on all Compliance topics. Includes, but not limited to, ERISA, COBRA, FMLA, 5500s and Health Care Reform. Conduct on site and virtual meetings to communicate or administer benefit plans for clients. Develop employee communications for renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications. Resolution support and oversight of employee issues such as enrollment and billing issues. Develop and deliver periodic training content to other service team members. Ownership for multiple initiatives and special projects to support the service team.

Conroe, Texas, United States

ThreeFlow is the first Benefits Placement System, a new category of enterprise software that allows. brokers and carriers to manage the entire placement process in one shared system. Our goal is to make it easier for carriers to win business and our broker partners to empower their clients with the details they need to make benefits selections. As a Client Experience Manager, my primary focus is to ensure all users are successful when using our product. Taking the approach of being proactive and reactive in connecting with members creates a favorable utilization of the ThreeFlow platform. Track the usage of our product, as needed, contact users with support and guidance on how to get the most out of ThreeFlow. Own the continued configuration of the ThreeFlow product, ensure our system is ready for users at or before peak marketing season. Collaborate with all internal teams to activate support plans that map out how the team can meet ROI targets for our partners and clients. Be the voice of the user, by articulating the user's objectives and work cross-functionally to meet their needs.

Acworth, Ga

Certified Health, Accident, and Life Agent that is responsible for overall retention of accounts and assigned book of business to include all aspects of client service, marketing, and renewals while adhering to best practices and procedures. Manages, organizes, and conducts client meetings as well as develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Monitors functions performed by junior-level Account Managers and Internal Service Representatives as well as supports, mentors, and assist in training as needed. Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. Understands the clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability and may negotiate with Underwriters and carriers. Also stays abreast to changes in the insurance industry and other external conditions that impact clients and acts as a consultant and makes appropriate recommendations to clients in response to industry shifts and changes. Acts as a liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience-based judgement to resolve and trouble claims and billing issues.

Acworth, Ga

Atlanta, Ga

Top Sales Associate in charge of scheduling enrollments, managing client relations, auditing and reconciling group billing, enrolling benefits, claims servicing and support, landing and maintaining new business. Responsible for training and managing agents on group procedures and enrollment processes as well as developing and creating product and marketing materials to aid in landing new accounts.

New Braunfels, Tx

Responsible for all store needs including orders, employee training and staffing, money management including store budgets, meeting store quotas for all holiday and promotional items, maintaining customer satisfaction, make specific and customized drinks according to company standards, alsoinvolved in organizing and participating in Starbucks community service outreach programs

Direct Sales, Operations Management, Employee Management and Training, Product Placement, Marketing Merchandise, Employee Scheduling, Sales Promotions, Inventory Control, Advertising and Promotional Displays

Education record

Education record