As a potential employee, I apply my skills in Microsoft Office and my education in Health Care Administration and Management to provide quality service and support to patients and providers. I graduated with an AS from Northeast Texas Community College in 2009. I have over 14 years of work experience in the healthcare industry, including a one-month stint as a Patient Representative at CHRISTUS Health in 2023. I assisted patients with scheduling, billing, and insurance issues. My core competencies include communication, collaboration, problem-solving, and customer service. My mission is to improve the health and well-being of the people I serve, and my field of expertise is healthcare coordination and administration. My values and goals are aligned with Optum's vision of creating a better healthcare system for everyone.