Latonya Wright Email & Phone Number

Dearborn, Michigan, United States

High volume call center answering calls for billing inquiries, technical issues, and service changes.Use probing and soft skills to diagnose customer issues and provide a solution or escalation path for resolution.Schedules technician visits when and issue cannot be resolved via traditional troubleshooting methods.Answer product related inquiries such as services, upgrades, channel-lineups and availability of programming.

Dearborn

Answers inbound calls and makes outbound calls to sell insurance products to new clients.Markets insurance products via the telephone to maximize sales of insurance plans by preparing and presenting solutions, negotiating and overcoming objections, and assisting in purchasing appropriate products.

Diagnosed technical issues using probing questions and troubleshooting techniquesSold support agreements to eligible customers.

Alexandria, Va

Delivered world class customer service building customer loyalty and satisfaction for the Eddie Bauer call center.Interacted with customers to provide information in response to inquiries regarding orders and merchandise working to resolve customer complaints.Worked in a seasonal capacity for two years in order verification and processing. Consistently met or exceeded quality and performance metrics.

My responsibilities included greeting guests providing information for the different historical attractions. I worked in customer service at the different venues selling tickets, counter sales, and guest relations.

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, Business Administration And Management