•Maintains strict budgetary control on Hosted Voice Service projects ranging from $500K to $1.5M and working with project teams to track costs and control expenditures without sacrificing quality.•Subject Matter expert on the Internet and BVoIP products and presented to colleagues on the varies products •Develops project plans and managed project scope using the Waterfall Methodology•Analyzes product and process and provides actionable solutions including changes to processes, products or quality standards where warranted.

• Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems• Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands• Managed minimum of 5 projects each year while maintaining adherence to budget, schedule and scope requirements• Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions• Assisted Associate Directors with new hire processing and existing training programs

• Troubleshoot complex network connectivity for T-1 and T-3 circuits and their associated LAN routers, switches and other equipment• Co-Managed and provide guidance for a team of 150+ local interns while remotely assisting 200+ interns in 5 other centers• Provide excellent communication for a satisfactory customer experience for AT&T business customers by personally achieving 97% customer satisfaction