• Providing exemplary service to multiple clients, including product manufacturers, physicians, patients, and internal customers by intaking written communication and transferring critical information into the systems. • Contributing to the profitability of the company by ensuring personal productivity and efficient use of material resources. • Maintaining effective systems to support the timely release of accurate information to diverse clients. • Responsible for the… Show more • Providing exemplary service to multiple clients, including product manufacturers, physicians, patients, and internal customers by intaking written communication and transferring critical information into the systems. • Contributing to the profitability of the company by ensuring personal productivity and efficient use of material resources. • Maintaining effective systems to support the timely release of accurate information to diverse clients. • Responsible for the intake of all program specific correspondence, including mail, faxed and electronically received documents.• Logs information into appropriate database and triages all program specific mail to the appropriate program associate. • Communicates program specific information back to the appropriate party as it relates to core data intake functions.• Maintaining and promoting positive and professional work relationships with associates and management. • Complying with all appropriate policies, procedures, safety rules and regulations. Performs related duties as assigned. Show less

Responsible for providing customer service to employees, managers and the HR community in response toinquiries related to a broad range of leave related topics, including but not limited to leave policies, staffing,benefits and performance management.● Responsible for assisting in processing disability and leave transactions, responding to phone and email inquiriesrelating to disability and leave policies and procedures, benefits and pay, and directing employee questions… Show more Responsible for providing customer service to employees, managers and the HR community in response toinquiries related to a broad range of leave related topics, including but not limited to leave policies, staffing,benefits and performance management.● Responsible for assisting in processing disability and leave transactions, responding to phone and email inquiriesrelating to disability and leave policies and procedures, benefits and pay, and directing employee questions andproblem resolution to the most appropriate sources, as necessary.● Entering employee data into Dali managing caseloads of up to 400 employees. Completing all pendingtask/actions on all levels of a claim for both the Personal Leave of Absence team and the Covid Response Center. Show less

Customer Services Clerks process sales invoicing in accordance with established procedures and standards.Receive supplier purchase invoices ensuring they are correct and passed to appropriate department forprocessing. ... Assist the sales team with quotations and client/product knowledge.

is responsible for processing human resource transactions, responding to phone and email inquiries relating to human resource policy and procedures, benefits and pay, and directing employee questions and problem resolution to the most appropriate sources, as necessary. Responsible for the entry of personal employee data into various HR systems to include: new hires, transfers, promotions, and terminations into Oracle and for payment on tuition, fitness reimbursements, and discretionary bonuses.… Show more is responsible for processing human resource transactions, responding to phone and email inquiries relating to human resource policy and procedures, benefits and pay, and directing employee questions and problem resolution to the most appropriate sources, as necessary. Responsible for the entry of personal employee data into various HR systems to include: new hires, transfers, promotions, and terminations into Oracle and for payment on tuition, fitness reimbursements, and discretionary bonuses. Received, reviewed, and processed information pertaining to new hires, payroll, benefits and personnel actions, ensuring completeness, accuracy, and compliance with established policy and procedural and legal requirements. Assists employees with basic inquiries including but not limited to: basic policy and procedural, benefits, payroll, compensation, talent acquisition, training, and safety/security. Maintain employee personnel files (both electronic and paper) per legal record retention requirements. Researched and resolves problems involving incomplete, inaccurate, or non-compliant documentation. Assist with special projects as assigned by the Director. Show less

Accept incoming phone calls for business related travel requests from corporate clients. Travel Counseling, Reservation Confirmations for Air, Car, Rail, and Hotel. Provide assistance and support for clients and administrative personnel using the designated booking tool. Present efficient and cost effective solutions to clients, working for amicable resolutions to all problems, follow up on all reservation questions, issue schedule changes and tentative customer services issues. Manage… Show more Accept incoming phone calls for business related travel requests from corporate clients. Travel Counseling, Reservation Confirmations for Air, Car, Rail, and Hotel. Provide assistance and support for clients and administrative personnel using the designated booking tool. Present efficient and cost effective solutions to clients, working for amicable resolutions to all problems, follow up on all reservation questions, issue schedule changes and tentative customer services issues. Manage waitlists, voids, refunds, messages, faxes and emails; and maintain current on travel industry knowledge. Show less

Acting as the liaison between the client and hotel, car or airline carrier. Gathering information to supply the client with accurate group rates. Drawing up contracts, getting meeting spaces held, blocking off rooms, supplying the client with a detailed manifest to show times, dates, arrivals and departures, hotel confirmation, and arranging shuttle pick-up. Keeping within client budget for all meeting and events. Making sure all itineraries are issued to each attendee for accurate arrival and… Show more Acting as the liaison between the client and hotel, car or airline carrier. Gathering information to supply the client with accurate group rates. Drawing up contracts, getting meeting spaces held, blocking off rooms, supplying the client with a detailed manifest to show times, dates, arrivals and departures, hotel confirmation, and arranging shuttle pick-up. Keeping within client budget for all meeting and events. Making sure all itineraries are issued to each attendee for accurate arrival and departure to all meeting. While keeping a paper / email trail of all client transactions. Show less

Accept incoming domestic phone calls for business related travel requests from corporate clients. Travel Counseling, Reservation Confirmations for Air, Car, Rail, and Hotel. Provide assistance and support for clients and administrative personnel using the designated booking tool. Present efficient and cost effective solutions to clients, working for amicable resolutions to all problems, follow up on all reservation questions, issue schedule changes and tentative customer services issues. Manage… Show more Accept incoming domestic phone calls for business related travel requests from corporate clients. Travel Counseling, Reservation Confirmations for Air, Car, Rail, and Hotel. Provide assistance and support for clients and administrative personnel using the designated booking tool. Present efficient and cost effective solutions to clients, working for amicable resolutions to all problems, follow up on all reservation questions, issue schedule changes and tentative customer services issues. Manage waitlists, voids, refunds, messages, faxes and emails; and maintain current on travel industry knowledge. Show less

Accepted all escalated calls from multiple call centers to resolve customer inquires. Negotiated deals with the Airline representatives to get pay out amounts reduced. Also, handled refunds to customers and charged customers for any discrepancies. Data entry required sending letters to vendors for favors and corrections to errors caused by agencies and customers. I answered letters from upset clients who wanted to reach the office of the President. I deescalated problems with customers to… Show more Accepted all escalated calls from multiple call centers to resolve customer inquires. Negotiated deals with the Airline representatives to get pay out amounts reduced. Also, handled refunds to customers and charged customers for any discrepancies. Data entry required sending letters to vendors for favors and corrections to errors caused by agencies and customers. I answered letters from upset clients who wanted to reach the office of the President. I deescalated problems with customers to prevent them from escalating to the Office of the President. Show less

Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures, gathers information from the caller to identify customer needs then determine appropriate action, and communicates appropriate options for resolution

Answering incoming calls for insurance claims for multiple companies. Data entry keying in claims for customers that have had damage to their home, vehicle, commercial property, etc. Dealing with seven different lines of business commercial property, commercial liability, workers compensation, personal property, personal auto, commercial auto and personal injury claims. Expressing empathy on every call allowing every customer to feel at the highest priority.

Assisting clients with account specific needs such as balance inquiries, information on loans (quoting payoffs, CD\IRA rate upon maturity, providing new information about new federal banking regulations. Advising clients of financial solutions such as how to prevent over drafting, ways to make money, ways to save money, acknowledging client needs and expectations of banking. Fixing any bank made errors, apply credits where due. Keeping abreast of all Rule and Regulations while performing… Show more Assisting clients with account specific needs such as balance inquiries, information on loans (quoting payoffs, CD\IRA rate upon maturity, providing new information about new federal banking regulations. Advising clients of financial solutions such as how to prevent over drafting, ways to make money, ways to save money, acknowledging client needs and expectations of banking. Fixing any bank made errors, apply credits where due. Keeping abreast of all Rule and Regulations while performing account changes as not to violate any governed rules. Ordering new checks, check cards ATM/Visa /MasterCard. Performing additional client verification as not to have any fraudulent activity on their accounts for security purposes. Always, keeping client account information confidential Show less