• Provided technical support to customers regarding equipment.• Conversed with customers on the phone and resolved laptops, routers, home phone, TV services, Dispatch Technician for repair and installation.• Operated computer on-line guidelines and responded to customer inquiries on function or replacement of defective parts.

• Delivered technical support to customers regarding equipment.• Communicated with customers on the phone and resolved hardware and software problems• Managed computer on-line guidelines and answered to customer inquiries on function or replacement of defective parts.

• ¬Provided customer service regarding collection issues• Processed customer refunds, reviewed account adjustments, resolved client discrepancies and short payments.• Performed small balance write offs customer reconciliations and processed credit memos.¬

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Took payment information and other pertinent information such as addresses and phone numbers to place orders.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Complied with company policies and procedures by encouraging positive and effective work environment among employees.Provided primary customer support to internal and external customers. Reinforced established quality control standards and followed procedures for optimal customer interactions.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Participated in team meetings and training sessions to stay informed about product updates and changes.Analyzed customer service trends to discover areas of opportunity and provide feedback to management.Offered advice and assistance to customers, paying attention to special needs or wants.Answered customer telephone calls promptly to avoid on-hold wait times.