Latoya Pelzer Email & Phone Number

Philadelphia, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

Greater Philadelphia Area

-Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests andrepeat guests. Check accommodations, making sure any special requests are carried out accordingly,greet guests upon arrival and ensure escort to accommodations if appropriate.-Act as manager on duty for the hotel in the absence of the Managing Director dealing withcomplaints, problem solving, disturbances, special requests and any other issues that may arise.-Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Greater Philadelphia Area

-Managing audits and balancing daily accounts-Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.-Train new agents to meet the standards of the hotel while also making them empowered to handle guest needs-Acted as Manager on Duty in the absence of the Front Office and Assistant Front Office Managers to oversee Star Service, Front Desk, Bellmen, and Doormen-Supervised the entire Star Service Department with daily tasks and ensured all standard operating procedures were being followed on a consistent basis-Constantly support Star Service while reducing call volume, providing training on a consistent bases, while meeting and exceeds monthly expected scores.

Greater Philadelphia Area

Philadelphia

-Schedule dining reservations for guests in advance and as they arrive at the restaurant. -Direct and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.-Should a party have special needs or request accommodations, ensures the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies.

Augusta, Georgia Area

Augusta, Georgia Area

-Provide authorization codes and member information to process claim-Responsible for setting up member information along with settling claims. -Provided alternatives medications -Work with confidential customer information-Responsible for all customer inquiries-Specialized in 4 different department duties