Latasha Munnings Email & Phone Number

Tallahassee, Florida, United States

• Respond to support requests from end users and patiently walked individuals through basictroubleshooting tasks.
• Urgently assist with complaints from existing customers.
• Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Work with software development team and report errors and bugs on newly released software and assisted in deployment of release fixes.
• Describe and explain details about product options to inform customers and guide purchasing decisions.
• Record and edit videos for use in later courses or by remote learners.

Tallahassee, Florida, United States

Miami/Fort Lauderdale Area

• Interacting in person with partners and clients.
• Signed up prospective partners by selling the Uber brand.
• Assisted partners with filing insurance claims for accidents and incidents on the job.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Identified and proactively solved internal problems related to employee turnover by revamping trainingapproaches.
• Mentored new hires, resulting in stronger staff development and increased productivity.

Remote

Providing superior customer service and technical support to Apple iOS and Mac customers.

Handling customer technical concerns with their ios and Mac devices via Social Media.

Remote

• Deliver high quality customer service via an email support platform
• Be a passionate advocate for riders and drivers while answering any questions that came my way
• Show empathy to frustrated riders and drivers while solving problems and address unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with the company all over again
• Triage issues and escalate them when necessary.
• Handle escalated incidents, by gathering information from both parties, researching and making a determination.

Remote

• Directly supervises 13-16 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees.
• Monitors productivity of customer service representatives and generates reports.
• Reviews PBX data to monitor the customer experience and subordinate statistics.
• Monitoring of individual, team and call center results to identify and act on both positive
• and negative performance trends to insure attainment of revenue goals and performance targets.

• Confer with customers by telephone, email or chat in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice And Corrections

High School Diploma, General Education