Marcus Laughlin Email & Phone Number

Tacoma, Washington, United States

United States

Led a team of five IT techs, documenting work through a ticketing system (AMS). We created/disabled accounts including; email, Connect a Care, Point of Care, AHT and NHT accounts. The primary set of tools we used were Microsoft Office 365 and Azure. Users we supported were using Windows 10 systems.• Responded to queries via chat, email, or phone• Trained new staff members on troubleshooting and diagnosing issues• Provided technical assistance for user questions and problems• Diagnosed system errors and software/hardware related issues• Followed up with customers to ensure full resolution of issues• Requested feedback and/or monitored calls to improve training• Ran reports to analize common user complaints and problems• Remotely accessed hardware or software for clients to make changes and fix issues

Renton Washington

Renton Washington

Renton, Washington

Greater Seattle Area

Troubleshoot remotely by phone/email/ticket system. Customer service, troubleshoot handheld devices(iPad, iPhone), scanners,hardware/software. Network issues, security troubleshooting, data recovery, Active Directory and Exchange setups and configurations. Configure/troubleshoot apple products. System Admin/network Admin duties..

Tacoma Washington

Data Center Infrastructure Management including monitoring the physical environmentRacking, cabling, labeling of all equipmentMonitor Critical systems via HP OpenView and other monitoring toolsConfiguration and troubleshooting of hardware, storage, backups/recoveryDocumentation of process and procedureTroubleshoot and upgrade hardware on existing servers (replace hard drives, power supplies and RAM).Inventory control for servers, components and cablesMonitor electrical, HVAC, and other critical support systems and follow troubleshooting/escalation procedures accordingly.Maintain accurate, complete records for system operations, task lists, problems and resolution updates.Adhere to all data center policies and proceduresAttend to the monitoring system and alerts, respond appropriatelyEscalate technical and facilities issues appropriatelyWork closely and in coordination with other Operators to ensure proper turnover takes place between shifts

PMM Tech, i deal with power control for servers located in the Data Center. I also troubleshoot servers as tickets are generated. As well as installation of servers and imaging the servers along with drive bays.

Greater Seattle Area

System and Network Administrator duties, worked from an ticket system or walk by or email. Troubleshoot hardware/software on computers and blackberry phone's. Printer troubleshoot. Setup endusers accounts in Active Directory, custom system builds for new hires. Order hardware/software for endusers.

As, Computer Science, 3.5

High School Diploma, Basic High School Classes