Manager of ACOE Systems Support Team. My portion of the highly skilled ACOE Systems Support team monitors and troubleshoots all of the back office servers and hardware that bring Charters (Former Time Warner Cable) video services into customers homes. From VOD, SDV, Settop Boxes, and the applications that run on them Along with several thousands of servers and devices that bring the customer the best experience available In the cable industry. We also support our Advanced product offered which is our IP video delivery system. We develop internal tools to monitor and allows us to identify any faults which my team can create quick resolutions to restore any service impact to our end users. The Customers Experience is our top priority and focus at Charter, and ACOE Systems Support.

Manager of ACOE Systems Support Team. My portion of the highly skilled ACOE Systems Support team monitors and troubleshoots all of the back office servers and hardware that bring Time Warner's video services into customers homes. From VOD, SDV, Settop Boxes, and the applications that run on them Along with several thousands of servers and devices that bring the customer the best experience available In the cable industry. We also support our Advanced product known as TWCTV which is our IP video delivery system. We develop internal tools to monitor and allows us to identify any faults which my team can create quick resolutions to restore any service impact to our end users. The Customers Experience is our top priority and focus at Time Warner Cable, and ACOE Systems Support.

Oversee design and installation of new video projects. Manage and maintain Insights video platform. Responsible for identifying and resolving issues in our configurations, networks, or designs that could negatively impact customer experience. Built the first multicast digital video infrastructure for Insight (VICE, HD, Simulcast)Built VCBB from a video perspective Including new redundancy configurations and hardware recommendations to provide the utmost reliability of our digital video products Instrumental in conducting Liberate to TV Guide Migration and A24 Launches as well as A25 LaunchesImplemented Digital 2.0, 3.2, 4.0, 5.0, 6.0 and 10.0; the DAC and RADD infrastructure by reducing stream and message counts and installing new switch networks.Implemented SDM alarms to the NOC and stabilized many of the DAC Network devices including common software platforms across all systemsImplemented a digital handbook with Daily, Weekly, and Monthly tasks, including recommendations for Safe storage, backup scheduling and system managementCreated projects designs for numerous channel additions, interconnects, CN-2, multiplex realignmentsRecommended new hardware and software platforms for best quality product to our customers

Maintained the RF network including the digital video network, analog infrastructure, combining network, and telephony. Helped oversee the main headend rebuild. Assisted in the Launching of the VOD network and hub site redesigns. Jointly responsible for FCC proofs and maintaining customer experience. Conducted headend consolidations in Jeffersonville, New Albany, Corydon, Georgetown, Salem, Radcliff, Brandenburg, Carrolton, and TaylorsvillePreformed the Motorola NAS to DAC conversion in LouisvilleInstrumental in relocating Fiber of 7 Major headendsAssisted in migration from DIVA to SeachangeImplemented 2 RADD splits in the Louisville Market utilizing MulticastInstalled and Maintained digital lab when located at OkolonaActed as Lead in several projects

Responsible for maintaining 8 Ad insertion systems. Phone system administrator. Repaired analog inserters and Sony ¾" playback decks. Administrator of the traffic and billing infrastructure and Email servers.Installed digital playback systems in Pensacola; Installed new traffic and billing systemInstalled and maintained new phone and voicemail platformInstalled digital encoding system to support digital encoding of Digital Ad InsertionResponsible for management and maintenance of Exchange networkSupport Sales by creating spreadsheets related to their sales matrix