•Planned and scheduled the simulator and ground training for cabin crew and pilots considering the regulation and intern customer requirements.•Coordinated the selection of training slots with international simulator providers.•Created the annual budget for training and monitored the cabin crew and pilots register using three company software to keep them current to fly.

•Executed support processes for the planning of cabin crew and pilots training, acting mainly as an intermediary for the communications between Avianca and the Civil Aeronautics of Colombia.

•Prepared and executed actions focused on increasing the satisfaction and solution of business customers.•Collaborated in new campaigns to provide solutions as support via WhatsApp and new script implementation in coordination with the legal team